These Terms and conditions are intended to regulate the rights and obligations between the “Company” and the customer (hereinafter defined as “Customer”) using the “Solution” in the OpsNow service when OpsNow Co., Ltd. (hereinafter defined as “Company”) uses the third-party solution (hereinafter defined as “Solution”) in the OpsNow service, as well as other related matters.
The definitions of terms used in these Terms and Conditions are as follows:
① “Solution Partner” refers to a corporate business entity that has entered into a solution supply contract with the “Company” and sells or provides software or SaaS (Software as a Service) services operating within the OpsNow service.
② “Solution” refers to software or SaaS (Software as a Service) services provided by the “Solution Partner.”
③ “Customer” refers to a person who has agreed to the OpsNow Service Terms and Conditions, and among them has agreed to these Terms and Conditions the “Third-Party Solution.”
① For matters not specified in these Terms and Conditions shall be governed by the OpsNow Service Terms and Conditions, relevant laws, established business practices, and the service-specific guidelines stated on the Company’s website.
② When using the “Solution,” the provisions of these Terms and Conditions shall take precedence and matters not specified in these Terms and Conditions, the provisions of the OpsNow Service Terms and Conditions shall apply. In the event of any discrepancy among the OpsNow Service Terms and Conditions, the “Solution” of the “Solution Partner” and these Terms and Conditions, the provisions of these Terms and Conditions shall take precedence.
The “Solution Usage Agreement” is established when an applicant agrees to the OpsNow Service Terms and Conditions, these Terms, and the “Solution” Terms and Conditions provided by the “Solution Partner”, applies to use the “Solution”, and the “Company” approves the application.
① The “Company” shall provide relevant information to the “Customer” who has applied to use the “Solution” so that the “Solution Partner” can perform tasks such as installation, technical support, consulting, and troubleshooting of the “Solutions”.
② If the “Customer” requests the initial installation of the “Solution”, the “Solution Partner” shall be responsible and support the installation, and any charges incurred during the installation support shall follow the contents posted on the OpsNow service website.
③ If the “Customer” requests technical support for the “Solution”, the “Solution Partner” shall be responsible and perform technical support tasks, and any charges incurred during the technical support shall follow the contents posted on the OpsNow service website.
① The “Company” shall post the usage fees for the “Solution” on the OpsNow service website.
② The “Company” shall not apply retroactively to the “Solution” currently in use unless there are special circumstances, even if the usage fees change during the “Solution” usage contract period.
③ The “Company” charges the “Solution” usage fee used by the “Customer” by adding it to the OpsNow service usage fee.
① The “Company” publish the “Solution” introduction and detailed information (“Solution” name, user manual, special features, etc.) on the OpsNow service website.
② The “Company” may post hyperlinks, etc. related to the “Solution” on the OpsNow service website and shall not be liable for any transactions between the “Customer” and a third party by goods or services provided independently on a site connected by hyperlinks, etc.
③ The “Company” manages the “Solution” charge information posted on the OpsNow service website.
④ If the “Solution” supply contract between the “Company” and the “Solution Partner” is terminated or cancelled, the “Company” shall negotiate with the “Solution Partner” on the “Solution” availability period can be provided after the termination or cancellation of the contract and notify the “Customer”. However, the “Solution” availability period can be provided after the termination or cancellation of the contract shall not exceed a maximum of 6 months. Once this availability period ends, the "Customer" will no longer be able to receive support related to the "Solution."
① In order to use the “Solution”, the “Customer” must agree to these Terms and Conditions and the “Solution” Terms and Conditions provided by the “Solution Partner”.
② The “Customer” shall be obligated to pay the “Solution” usage fee on the date set by the “Company”.
③ The “Customer” acknowledges that the “Company” provides the “Solution” to the “Customer” through the “Solution Partner”, and therefore, if the “Solution” can no longer be used due to the termination or cancellation of the “Solution” supply contract between the “Company” and the “Solution Partner” in accordance with Article 7, Paragraph 4, the “Customer” shall not be entitled to claim any damages from the “Company” for this reason. However, this shall not apply if the “Company” does not grant the grace period for providing the “solution” as stipulated in Article 7, Paragraph 4, or arbitrarily shortens the grace period granted, thereby causing damage to the “Customer.”
If there is a malfunction with the “Solution” provided by the “Solution Partner” or installation support and technical support from the “Solution Partner” is not adequately provided, the “Customer” may claim compensation for damages from the “solution partner.”
These Terms and Conditions shall be effective from 03/06/2025.