Yes, you can modify the roles and groups for each user account.
The available roles are as follows:
Admin: Has access to all menus and can perform most tasks, including adding users and updating settings.
Manager: Oversees organizational resources and approves access/resource requests.
Developer: Monitors their own resources and submits resource requests.
Operator: Provides and manages resources requested by developers.
Through User details, you can manage items such as Name, Email, Role, Group, and Last Login.
IAM, short for Identity and Access Management, registers and manages user accounts and access information.
Click the 'New Group' button to add a group.
This allows you to link multiple users and resources into a single group, granting access permissions to specific data and virtual machines.
You can specify the Group Name, Description, and Members.
It allows you to grant users access permissions to specific data and virtual machines.
By linking multiple users and resources into a single group, permissions can be easily managed.
Groups registration information is provided in a table format, where you can view Group Name, Members, Linked VM, Last Updates, and Creator.
Click the 'Add Key' button to add a new 'API Key'.
You can specify the Provider (Proxmox, VMware, OpenStack), Host Address, Key Type (API Token, Client Credential), and Datacenter Name.
It allows you to manage API keys for integration with external systems or services.
API key registration information is managed in a table format, where you can view Datacenter Name, Provider, Host Address, Key Type, and Status.
Click the 'New Policies' button to add a new 'Alert Policy'.
You can specify the resource type, resource metric, trigger settings, cooldown period, and other parameters to create the alert policy.
You can easily enable or disable alerts by simply clicking the toggle switch.
Alert Policies manage notification rules and alerts for system monitoring.
Configured alerts are processed in connection with Notifications.
Yes, by clicking a node, you can view all information for the selected node.
You can see the status of nodes assigned to the cluster (Critical, Warning, Good), visualize the status of virtual machines on a map (Good: Green, Warning: Orange, Critical: Red, Stopped: Gray), view the operational status of all assigned VMs, check VM resource usage in scatter plots, and access detailed node information including Storage Status, System Log, and Node Task History.
Yes, by clicking on a cluster, you can view all information for the selected cluster.
You can check cluster status (Critical, Warning, Good), virtual machine status (Running, Stopped, Paused, Unknown), resource usage by cluster (CPU, Memory, Storage), detailed node information (Provider, Uptime, Hosted VM, CPU Usage, Memory Usage), and cluster log information.
Infrastructure resource information is provided in a tree format based on clusters, allowing you to check resource usage and optimization.
The tree is structured according to the cluster hierarchy and can be viewed in the order of 'Cluster' > 'Nodes'.
'ITSM Requests' is a feature for managing cloud resources through a resource request and approval process, providing a list of ITSM request information.
(This feature will be developed in the future).
Yes, by clicking the 'Go to Infrastructure' button in the incident details, you can access a link to the 'Infrastructure Tree', where you can view information about the nodes and VMs related to the incident.
It provides detailed incident information and analysis data in a table format.
You can view details such as incident type, threshold exceedance status, category, assignee, and report creator information.
(The Analytics tab will be developed in the future).
It monitors the incident status and resource status of the entire infrastructure.
You can view pie charts showing the status of Incidents (Resolved, In Progress, Open), Severity (Critical, Warning), Resource Type (VM, Node), and Metric Types (Memory Usage, CPU Usage, Network Out, Disk Read, and others).
Yes, you can create a new VM by clicking the New VM button.
You can specify the VM Name, Authority Group (a group registered in Group Management), Provider (Proxmox, VMware, OpenStack), Node, Template selection, Compute (Socket, Core, Memory), OS, and Storage.
VM status information is displayed in a table summarizing the virtual machines. It provides detailed information such as VM Status, Provider, Type, Instance ID, Node, CPU Usage, Memory Usage, Storage Usage, Uptime, Host Memory, Authority, and UUID.
Node status information includes Node Status, Node ID, Provider, Cluster, Uptime, Allocated CPU, Hosted VM, and detailed information on CPU, Memory, and Storage.
The status of running virtual machines (VMs) is provided in a scorecard format, allowing you to check compute resource utilization such as CPU usage, memory usage, and storage usage.
It monitors and manages the status of virtualization instances (compute resources).
Yes, in 'Infrastructure Overview', 'Resource Topology' is provided considering the structural characteristics of VMs.
Storage and Network connected to the VM are also displayed in a topology format, and you can check information related to specific storage or network failure detection.
The color indicators are the same as those used for VM status information.
Yes, resource status is visualized with color indicators from the agent level to the alert level, allowing users to intuitively understand the status at a glance. This method is applied consistently across all OpsNow Prime features.
Black: No Agent Installed
Blue: Agent Installed + No Alert Policy
Green: Agent + Alert Policy + No Alerts (Healthy)
Yellow: Warning Alerts Present
Red: Critical Alerts Present
The infrastructure follows a hierarchical structure of Cluster - Node - VM.
This structure can be easily viewed through the 'Infrastructure Tree'.
You can monitor the status of all managed infrastructure resources including Node, VM, Storage, and Network.
Yes, you can view recent change activities through 'Recent Changes' in the 'Infrastructure Monitoring Dashboard'.
Yes, by clicking on a node mapped to a cluster, you can view detailed information about the selected node.
You can check the mapped cluster, node summary information, VM summary information, node metrics, alerts, and recent change history.
Yes, in 'Infrastructure Top 10 Resource', you can view the Top 10 resources for CPU, Memory, Disk I/O, Network I/O, and Storage Usage.
You can view cluster information, nodes belonging to the cluster, VM summary information, resource usage, alerts, and recent change history.
On the 'Infrastructure Monitoring Dashboard' page, you can select an individual cluster under 'Cluster Availability' to view its detailed information.
In 'Cluster Availability', you can see charts showing CPU and memory resource usage for each operating cluster.
It is a dashboard that provides real-time infrastructure resource monitoring and resource metrics in the form of visualized charts, allowing users to understand all information at a glance.
The service is provided through a contract-based agreement, either by direct inquiry or through a partner.
OpsNow Prime is not offered directly to end users of cloud services. Instead, it is a solution provided mainly to enterprises and public institutions through business contracts.
Accordingly, companies adopting OpsNow Prime will enter into a separate agreement to define the service scope, responsibilities, and support policies.
[From the VMware Alternative Perspective]
It is a practical alternative for companies struggling with the rising cost of VMware. OpsNow Prime eliminates license cost burdens with its open-source foundation and provides an intuitive single interface to manage multi-cloud IaaS environments. With real-time monitoring, automated alerts, and RBAC-based resource control, it makes managing complex infrastructures simple and efficient.
[From the Multi-Cloud Integration Perspective]
Although 87% of enterprises operate multi-cloud environments, many face challenges due to a lack of visibility and operational complexity. OpsNow Prime, based on Proxmox, unifies heterogeneous IaaS environments into a single intuitive platform. With real-time resource monitoring, automated provisioning, and role-based access control, it reduces complexity while strengthening control.
The upcoming features of OpsNow Prime include the following:
1. Expanded support for OpenStack and VMware.
2. ITSM, resource request, approval systematization, and real-time workflow monitoring.
3. AI-based incident management automation.
4. Application of MCP (Multi Context Protocol) standard.
5. A2A (Agent to Agent) collaboration technology.
6. xPU (GPU/NPU/TPU) resource monitoring and visualization of estimated power costs.
7. PaaS (CI/CD automation and application management).
8. AI Agent as a Service (Hybrid cloud operation management using only natural language prompts).
Natural language-based cloud management using AI Agents.
* Cloud operation management with AI Agents using standardized MCP protocol.
* Simplified complex cloud operations with natural language prompts (e.g., CI/CD build and deployment).
* Automatic generation of natural language diagnostic reports and suggested solutions in case of incidents.
Ultimately, these features aim to support efficient and systematic cloud infrastructure operations.
1. Proxmox-based Virtual Infrastructure Management
Provides virtualization infrastructure management and control based on Proxmox, offering cost reduction benefits through migration from VMware to Proxmox.
2. Real-time Incident Detection and Response
Enables real-time detection and management of incidents, supporting an optimized operational environment.
3. AI-Ready Multi-Cloud Platform
Lays the foundation for a next-generation multi-cloud platform designed for intelligent AI cloud management.
4. GPU Resource Monitoring (Scheduled for release in Q2 2026)
Includes GPU resource monitoring capabilities for AI/ML workloads and high-performance computing (HPC).
OpsNow Prime IaaS is an open-source virtualization platform based on Proxmox that provides integrated infrastructure management capabilities to simplify the complexity of heterogeneous multi-cloud infrastructure management. It also serves as the foundation for upcoming AI-based features.
OpsNow Prime IaaS v1.0 provides virtualized computing resources as infrastructure. Using this infrastructure, users can manage virtual machines, storage, networks, and operating systems.
- VMs provide computing resources, and users can create, manage, and adjust them.
- Resources can be scaled up or down as needed, allowing users to increase or decrease computing capacity based on their requirements.
- It supports various databases and development environments, allowing users to configure environments as needed.
- For automated management, APIs can be used to automate resource provisioning, monitoring, and security.
It is an AI Hybrid CMP platform that integrates and manages various hybrid cloud environments and costs in a single platform.
In the OpsNow Prime target model, the following are managed:
- IaaS: Infrastructure resources such as VM, storage, network, and GPU
(On-premises installation is the default, and private cloud deployment is also supported)
- PaaS: Database, container platform, middleware, CI/CD, etc.
- SaaS: Public cloud cost and usage status (current OpsNow product line)
In other words, OpsNow Prime integrates and manages all clouds including on-premises, private and public clouds, VM, container, and GPU.
You can cancel a subscription at any time. There are no refunds after cancellation, but you can continue using the service until the end of the month's usage period.
Yes, you can add licenses while subscribing. You can use them immediately by paying $5 per license. However, the maximum number of licenses you can use is limited to six.
There are two main ways to sign up.
1. Go to Settings > Subscription, then click the 'Sign Up' button in OpsNow Insight.
2. Click the 'Service Subscription' button on the dashboard.
However, only administrators can sign up for this feature.
If you contact our customer support center, we will be able to provide technical support. Questions that the system doesn't understand can be solved by recommending similar features.
OpsNow Insight supports a variety of cloud platforms, including AWS.
OpsNow Insight allows new questions every 30 minutes when credits run out.
If you don't have enough credits, you can apply for an additional license to use it.
OpsNow Insight is a paid service. Customers using the OpsNo360 subscription plan can sign up and use it as an additional service, and the cost per license is $5.
Each company can subscribe to up to 6 licenses, and 1000 credits are granted per license, and credits are deducted based on the content of the question. Credits vary based on the content of questions and answers.
You can ask a variety of questions, such as:
- "Show me the costs for the last three months and analyze them."
- "What is the status of RDS usage?"
- "Why were AWS costs higher this month?"
- "How can I reduce cloud costs?"
- "Show me the billing history for a specific account."
It's easy to use.
1. In the navigation panel, select OpsNow Insight.
2. Ask questions about information or analysis in the chat window.
3. Check out the charts, data, and explanations provided by AI.
OpsNow Insight directly analyzes actual cloud data and complements external search results with RAG technology. The accuracy of data processing is ensured through Function Calling, and exception situations are carefully managed.
In the past, OpsNow required navigating menus or referring to complex user guides. OpsNow Insight provides the information you want as soon as you ask a question in natural language, and it also recommends similar features if you don't have what you need, making it more intuitive and user-friendly.
Key features include:
- Cloud cost analysis and visualization.
- Resource usage monitoring.
- Cost optimization recommendations.
- Billing history overview.
- Real-time data analysis and insights.
OpsNow Insight quickly provides the information you need without complicated settings, and you can get the answers you need right away without having to go through menus. When users ask questions about what they need without having to go directly to the menu, they provide intuitive answers with charts, grids, and data descriptions.
Just look at the incident details screen and click the Logging Responder button.
There are notification delivery rules I've added in my personal settings. This function sends My Incident Alerts to users using AlertNow within the same company for a set period of time. (Customers who have received it can check who sent it to them in Personal Settings.)
In the personal settings, remove the escalation that is set by default when setting the notification method and specify the person in charge, and select only “Confirm and Close.” Then, notifications will only occur when Incident's confirmation and termination events are held.
AlertNow uses fixed IPs for closed network customers. Before registering the firewall, you can check the fixed IP by checking the IP of the Integration domain issued by AlertNow using the “nslookup” command.
The reference date for determining the same incident in an integration is 2 days. If the status value does not change within 2 days, the same incident will occur after 2 days of reference time.
I will talk about how to handle status values between AlertNow and customers.
1-way is a one-sided notification from AlertNow to the customer, and 2-way allows the target customer to change the status value of Incident when an alert occurs.
Up to 20 pieces are possible, and each staff member can repeat up to 9 times.
In personal settings, select the application condition as Urgency (urgency) in the notification rules, set the level of urgency using a comparison operator that matches the requirements, and then select the notification you want to apply to complete the settings.
There are two ways.
The first method is to use Standard Integration during integration to send the payload from the client to AlertNow according to the corresponding Json format, and the second method is to discuss integration plans with the AlertNow team.
There are no additional traffic costs using OpsNow Security.
You can check up to 3 compliances at once.
OpsNow Security's security score is an indicator showing the security level of the cloud system currently in operation by reflecting the score based on the importance of cloud resources and the severity of violated policies.
Since custom compliance policy options are provided, it is possible to support different compliance policies for each company.
You can send emails and integrate SIEM with 3rd party messaging solutions (web hooks, Google Work Space, MS Teams, etc.).
Actions from customer resources are not supported.
Host OS scans are not supported.
Customer data is stored by separating tenants and encrypted, and encryption technology is applied to all communication sections.
It is not possible to connect to the customer's DB.
Currently, only SaaS is supported.
We currently support AWS, Azure, and GCP, and the scope of support will continue to expand.
OpsNow provides immediate notifications and solutions when overbudgeting, unused resources, and undermanaged security groups are discovered so that issues can be identified quickly (AlertNow, you can receive two types of notifications via email).
Yes, it's possible. You can create a guide on how to improve each resource by combining the required policies provided by OpsNow.
It is a menu where you can easily create governance policies and rules that are essential for cloud operations, and perform compliance and inspection all at once.
It is a feature that allows users to set their own usage time for the desired resources.
You can control resources to be turned on or off at any time.
OpsNow provides a template report containing necessary information for each resource.
If the desired report is not available, a customized report function is also provided so that each user can directly include the required information.
Yes, it's possible. Users can receive notifications according to their desired status values for each Asset and Cost menu. For more powerful notification functions, check AlertNow products separately.
To register an account for cloud services such as Amazon Web Services (AWS), Microsoft Azure (Azure), Google Cloud (GCP), and Naver Cloud (Ncloud), you can register at the following two locations.
1) When registering as a member, refer to the cloud account registration guide to register an account
2) Register an account on the Settings > Cloud Accounts > Account Registration page
For more details, please refer to the user guide provided when logging in, which provides detailed step-by-step instructions.
* You must first log in to view the user guide.
※ However, Naver Cloud only supports general enterprise service account registration.
You can add up to the basic number of cloud accounts provided in each plan at no additional charge. If you add more cloud accounts than the built-in number, additional charges will be automatically paid as follows.
[If you have a monthly subscription]
If you add a cloud account, the usage fee for each cloud account is calculated per day and automatically paid immediately. At this time, the increase is calculated by applying the number of days remaining from the date the cloud account was added until the next subscription payment date. After the date you added the subscription, it will be automatically paid in addition to the existing subscription fee from the date you added it.
[For prepaid subscriptions]
If you add the number of cloud accounts, the number of days remaining in the contract period is calculated and billed at the daily rate per cloud account.
The cloud services supported by each service are as follows.
— Asset: AWS, Azure, GCP, Ncloud, OCI
— Cost: AWS, Azure, GCP, Ncloud, OCI
— Governance: AWS, Azure, GCP
— DevOS: AWS, Azure, GCP, Ncloud, OCI
— Security: AWS, Azure, GCP
You can change your subscription plan through our sales team.
Click [Contact Us] > [Product/Service Inquiries] at the top of the website to leave your requests and questions.
Our customer service support team will contact you shortly to help you change your subscription plan.
[Automatic monthly payment]
It is a method of paying the usage fee in advance every month. A monthly plan consists of a subscription plan or per-user pricing, and the subscription automatically renews on the monthly end date if you don't cancel the subscription.
[1-year prepaid subscription]
It is a method of paying the usage fee for 1 year in advance each year. If you don't cancel your subscription, your subscription will automatically renew at the end of the 1-year period.
[3-year prepaid subscription]
It is a method of prepayment for 3 years of use. If you don't cancel your subscription, your subscription will automatically renew at the end of the 3-year period.
(An advance notice will be given when the expiration date is nearing.)
Your personal data will be deleted as soon as you cancel your subscription. Other data such as cloud resources, costs, and security check results is stored for up to 3 months.
Also, after canceling and unsubscribing, it is not possible to restore data for the previous subscription period.
Value Added Tax (VAT) is charged separately for each subscription fee for each plan.
You can check the final amount including VAT on the amount to be paid page during the subscription process.
If you want to change the payment date that your monthly bill is paid, you can change it by selecting a different payment date by clicking [Change payment date] in the Settings > Subscriptions menu.
— Default payment date: 20th of each month
— Changeable payment dates: 15th, 20th, 25th
Admin users can edit subscription payment information or change subscription plans.
You can also perform account management tasks such as changing notification settings, managing user rights, and checking security settings.
Security posture (Security Posture) is a term that refers to the security state of the cloud, such as the current level of security or compliance compliance.
At Gartner, Cloud Security Posture Management (Cloud Security Posture Management) Continuous cloud security improvement and adaptation process to reduce the chance of successful attacksIt is defined as (a continuous process of cloud security improvement and reduction to reduce the risk of a successful attack).
In the service routing function, enter the desired pattern, such as Summary or Metric Name, and then set the routing target to “Unspecified”.
In this pattern, the notification pattern is specified, but the notification does not appear because there is no routing target.
Normally, if the same incident is not terminated until 2 days after the same incident is determined, an alert will not be generated, and it will be generated 2 days later.
Since the status value remains about which Euro Incident could not be generated in the alert, it is possible to determine by that status value.
AWS integrations supported by AlertNow include CloudWatch and EventBridge. After connecting this to SNS, you must add an Integration URL to SNS to link with AWS.
AWS has a different payload for each resource, so it is impossible to determine the payload of every resource. Since AlertNow extracts data by wrapping the payload one more time with SNS, you must connect to SNS when linking with AWS.
By default, AlertNow's voice calls are international calls. This is because every country has a different carrier. A voice call may not arrive if it is treated as foreign spam by the carrier at the destination of the voice call.
Each time Voice Call is set as a notification method in personal settings, the emergency level may also be set, so it is necessary to check whether that setting is set.
It is repeated up to 20 times. After termination, notifications are sent to all respondents.
It is available in Open API format. If necessary, you can request an x-api-key from the AlertNow service team and use it after it has been issued.
Data is collected by dividing the collection cycle into 15 minutes, 1 hour, and 3 hours according to the product weights used to calculate the security score.
For key resources, the violation history is updated every 15 minutes.
IoTOps workflows support SQL-based tasks, and you can set various conditions such as Switch (branch based on conditions), Conditions (determine the next task based on previous task results), and Dependent (check the dependency of the previous task).
In addition, sub-processes are supported through Sub Process, and pre- and post-actions can be specified in case of failure, enabling more flexible workflow management.
You can check the workflow execution history in the Workflow > Workflow Instance menu in the IoTOps Service Portal.
You can check the task status and time required for each workflow, and on the execution screen, you can manage the workflow using various functions such as checking logs and execution (Run, Run Forward, Run Backward) for each task.
You can set various rules based on specific protocol topics through SQL queries.
Notifications are supported via email, Slack, Telegram, and AlertNow, and you can send desired messages to other topics through the republish function.
Notification events that occurred after the rule was executed can be viewed in the IoTOps Service Portal - Notification menu.
Here, you can check information such as message content, topic, and execution time, and you can check data sent to other topics to Republic on the IoTOps Service Portal - Data Management > Protocol Table.
IoTOps provides the ability to simultaneously operate multiple dashboards created by BI tools by registering them in the Service Portal menu. tooth
Each dashboard can be easily accessed at a glance through.
It consists of a SaaS plan and a Hosted plan. Both plans are billed monthly.
Yes, you can modify the roles and groups for each user account.
The available roles are as follows:
Admin: Has access to all menus and can perform most tasks, including adding users and updating settings.
Manager: Oversees organizational resources and approves access/resource requests.
Developer: Monitors their own resources and submits resource requests.
Operator: Provides and manages resources requested by developers.
Through User details, you can manage items such as Name, Email, Role, Group, and Last Login.
IAM, short for Identity and Access Management, registers and manages user accounts and access information.
Click the 'New Group' button to add a group.
This allows you to link multiple users and resources into a single group, granting access permissions to specific data and virtual machines.
You can specify the Group Name, Description, and Members.
It allows you to grant users access permissions to specific data and virtual machines.
By linking multiple users and resources into a single group, permissions can be easily managed.
Groups registration information is provided in a table format, where you can view Group Name, Members, Linked VM, Last Updates, and Creator.
Click the 'Add Key' button to add a new 'API Key'.
You can specify the Provider (Proxmox, VMware, OpenStack), Host Address, Key Type (API Token, Client Credential), and Datacenter Name.
It allows you to manage API keys for integration with external systems or services.
API key registration information is managed in a table format, where you can view Datacenter Name, Provider, Host Address, Key Type, and Status.
Click the 'New Policies' button to add a new 'Alert Policy'.
You can specify the resource type, resource metric, trigger settings, cooldown period, and other parameters to create the alert policy.
You can easily enable or disable alerts by simply clicking the toggle switch.
Alert Policies manage notification rules and alerts for system monitoring.
Configured alerts are processed in connection with Notifications.
Yes, by clicking a node, you can view all information for the selected node.
You can see the status of nodes assigned to the cluster (Critical, Warning, Good), visualize the status of virtual machines on a map (Good: Green, Warning: Orange, Critical: Red, Stopped: Gray), view the operational status of all assigned VMs, check VM resource usage in scatter plots, and access detailed node information including Storage Status, System Log, and Node Task History.
Yes, by clicking on a cluster, you can view all information for the selected cluster.
You can check cluster status (Critical, Warning, Good), virtual machine status (Running, Stopped, Paused, Unknown), resource usage by cluster (CPU, Memory, Storage), detailed node information (Provider, Uptime, Hosted VM, CPU Usage, Memory Usage), and cluster log information.
Infrastructure resource information is provided in a tree format based on clusters, allowing you to check resource usage and optimization.
The tree is structured according to the cluster hierarchy and can be viewed in the order of 'Cluster' > 'Nodes'.
'ITSM Requests' is a feature for managing cloud resources through a resource request and approval process, providing a list of ITSM request information.
(This feature will be developed in the future).
Yes, by clicking the 'Go to Infrastructure' button in the incident details, you can access a link to the 'Infrastructure Tree', where you can view information about the nodes and VMs related to the incident.
It provides detailed incident information and analysis data in a table format.
You can view details such as incident type, threshold exceedance status, category, assignee, and report creator information.
(The Analytics tab will be developed in the future).
It monitors the incident status and resource status of the entire infrastructure.
You can view pie charts showing the status of Incidents (Resolved, In Progress, Open), Severity (Critical, Warning), Resource Type (VM, Node), and Metric Types (Memory Usage, CPU Usage, Network Out, Disk Read, and others).
Yes, you can create a new VM by clicking the New VM button.
You can specify the VM Name, Authority Group (a group registered in Group Management), Provider (Proxmox, VMware, OpenStack), Node, Template selection, Compute (Socket, Core, Memory), OS, and Storage.
VM status information is displayed in a table summarizing the virtual machines. It provides detailed information such as VM Status, Provider, Type, Instance ID, Node, CPU Usage, Memory Usage, Storage Usage, Uptime, Host Memory, Authority, and UUID.
Node status information includes Node Status, Node ID, Provider, Cluster, Uptime, Allocated CPU, Hosted VM, and detailed information on CPU, Memory, and Storage.
The status of running virtual machines (VMs) is provided in a scorecard format, allowing you to check compute resource utilization such as CPU usage, memory usage, and storage usage.
It monitors and manages the status of virtualization instances (compute resources).
Yes, in 'Infrastructure Overview', 'Resource Topology' is provided considering the structural characteristics of VMs.
Storage and Network connected to the VM are also displayed in a topology format, and you can check information related to specific storage or network failure detection.
The color indicators are the same as those used for VM status information.
Yes, resource status is visualized with color indicators from the agent level to the alert level, allowing users to intuitively understand the status at a glance. This method is applied consistently across all OpsNow Prime features.
Black: No Agent Installed
Blue: Agent Installed + No Alert Policy
Green: Agent + Alert Policy + No Alerts (Healthy)
Yellow: Warning Alerts Present
Red: Critical Alerts Present
The infrastructure follows a hierarchical structure of Cluster - Node - VM.
This structure can be easily viewed through the 'Infrastructure Tree'.
You can monitor the status of all managed infrastructure resources including Node, VM, Storage, and Network.
Yes, you can view recent change activities through 'Recent Changes' in the 'Infrastructure Monitoring Dashboard'.
Yes, by clicking on a node mapped to a cluster, you can view detailed information about the selected node.
You can check the mapped cluster, node summary information, VM summary information, node metrics, alerts, and recent change history.
Yes, in 'Infrastructure Top 10 Resource', you can view the Top 10 resources for CPU, Memory, Disk I/O, Network I/O, and Storage Usage.
You can view cluster information, nodes belonging to the cluster, VM summary information, resource usage, alerts, and recent change history.
On the 'Infrastructure Monitoring Dashboard' page, you can select an individual cluster under 'Cluster Availability' to view its detailed information.
In 'Cluster Availability', you can see charts showing CPU and memory resource usage for each operating cluster.
It is a dashboard that provides real-time infrastructure resource monitoring and resource metrics in the form of visualized charts, allowing users to understand all information at a glance.
The service is provided through a contract-based agreement, either by direct inquiry or through a partner.
OpsNow Prime is not offered directly to end users of cloud services. Instead, it is a solution provided mainly to enterprises and public institutions through business contracts.
Accordingly, companies adopting OpsNow Prime will enter into a separate agreement to define the service scope, responsibilities, and support policies.
[From the VMware Alternative Perspective]
It is a practical alternative for companies struggling with the rising cost of VMware. OpsNow Prime eliminates license cost burdens with its open-source foundation and provides an intuitive single interface to manage multi-cloud IaaS environments. With real-time monitoring, automated alerts, and RBAC-based resource control, it makes managing complex infrastructures simple and efficient.
[From the Multi-Cloud Integration Perspective]
Although 87% of enterprises operate multi-cloud environments, many face challenges due to a lack of visibility and operational complexity. OpsNow Prime, based on Proxmox, unifies heterogeneous IaaS environments into a single intuitive platform. With real-time resource monitoring, automated provisioning, and role-based access control, it reduces complexity while strengthening control.
The upcoming features of OpsNow Prime include the following:
1. Expanded support for OpenStack and VMware.
2. ITSM, resource request, approval systematization, and real-time workflow monitoring.
3. AI-based incident management automation.
4. Application of MCP (Multi Context Protocol) standard.
5. A2A (Agent to Agent) collaboration technology.
6. xPU (GPU/NPU/TPU) resource monitoring and visualization of estimated power costs.
7. PaaS (CI/CD automation and application management).
8. AI Agent as a Service (Hybrid cloud operation management using only natural language prompts).
Natural language-based cloud management using AI Agents.
* Cloud operation management with AI Agents using standardized MCP protocol.
* Simplified complex cloud operations with natural language prompts (e.g., CI/CD build and deployment).
* Automatic generation of natural language diagnostic reports and suggested solutions in case of incidents.
Ultimately, these features aim to support efficient and systematic cloud infrastructure operations.
1. Proxmox-based Virtual Infrastructure Management
Provides virtualization infrastructure management and control based on Proxmox, offering cost reduction benefits through migration from VMware to Proxmox.
2. Real-time Incident Detection and Response
Enables real-time detection and management of incidents, supporting an optimized operational environment.
3. AI-Ready Multi-Cloud Platform
Lays the foundation for a next-generation multi-cloud platform designed for intelligent AI cloud management.
4. GPU Resource Monitoring (Scheduled for release in Q2 2026)
Includes GPU resource monitoring capabilities for AI/ML workloads and high-performance computing (HPC).
OpsNow Prime IaaS is an open-source virtualization platform based on Proxmox that provides integrated infrastructure management capabilities to simplify the complexity of heterogeneous multi-cloud infrastructure management. It also serves as the foundation for upcoming AI-based features.
OpsNow Prime IaaS v1.0 provides virtualized computing resources as infrastructure. Using this infrastructure, users can manage virtual machines, storage, networks, and operating systems.
- VMs provide computing resources, and users can create, manage, and adjust them.
- Resources can be scaled up or down as needed, allowing users to increase or decrease computing capacity based on their requirements.
- It supports various databases and development environments, allowing users to configure environments as needed.
- For automated management, APIs can be used to automate resource provisioning, monitoring, and security.
It is an AI Hybrid CMP platform that integrates and manages various hybrid cloud environments and costs in a single platform.
In the OpsNow Prime target model, the following are managed:
- IaaS: Infrastructure resources such as VM, storage, network, and GPU
(On-premises installation is the default, and private cloud deployment is also supported)
- PaaS: Database, container platform, middleware, CI/CD, etc.
- SaaS: Public cloud cost and usage status (current OpsNow product line)
In other words, OpsNow Prime integrates and manages all clouds including on-premises, private and public clouds, VM, container, and GPU.
You can cancel a subscription at any time. There are no refunds after cancellation, but you can continue using the service until the end of the month's usage period.
Yes, you can add licenses while subscribing. You can use them immediately by paying $5 per license. However, the maximum number of licenses you can use is limited to six.
There are two main ways to sign up.
1. Go to Settings > Subscription, then click the 'Sign Up' button in OpsNow Insight.
2. Click the 'Service Subscription' button on the dashboard.
However, only administrators can sign up for this feature.
If you contact our customer support center, we will be able to provide technical support. Questions that the system doesn't understand can be solved by recommending similar features.
OpsNow Insight supports a variety of cloud platforms, including AWS.
OpsNow Insight allows new questions every 30 minutes when credits run out.
If you don't have enough credits, you can apply for an additional license to use it.
OpsNow Insight is a paid service. Customers using the OpsNo360 subscription plan can sign up and use it as an additional service, and the cost per license is $5.
Each company can subscribe to up to 6 licenses, and 1000 credits are granted per license, and credits are deducted based on the content of the question. Credits vary based on the content of questions and answers.
You can ask a variety of questions, such as:
- "Show me the costs for the last three months and analyze them."
- "What is the status of RDS usage?"
- "Why were AWS costs higher this month?"
- "How can I reduce cloud costs?"
- "Show me the billing history for a specific account."
It's easy to use.
1. In the navigation panel, select OpsNow Insight.
2. Ask questions about information or analysis in the chat window.
3. Check out the charts, data, and explanations provided by AI.
OpsNow Insight directly analyzes actual cloud data and complements external search results with RAG technology. The accuracy of data processing is ensured through Function Calling, and exception situations are carefully managed.
In the past, OpsNow required navigating menus or referring to complex user guides. OpsNow Insight provides the information you want as soon as you ask a question in natural language, and it also recommends similar features if you don't have what you need, making it more intuitive and user-friendly.
Key features include:
- Cloud cost analysis and visualization.
- Resource usage monitoring.
- Cost optimization recommendations.
- Billing history overview.
- Real-time data analysis and insights.
OpsNow Insight quickly provides the information you need without complicated settings, and you can get the answers you need right away without having to go through menus. When users ask questions about what they need without having to go directly to the menu, they provide intuitive answers with charts, grids, and data descriptions.
Just look at the incident details screen and click the Logging Responder button.
There are notification delivery rules I've added in my personal settings. This function sends My Incident Alerts to users using AlertNow within the same company for a set period of time. (Customers who have received it can check who sent it to them in Personal Settings.)
In the personal settings, remove the escalation that is set by default when setting the notification method and specify the person in charge, and select only “Confirm and Close.” Then, notifications will only occur when Incident's confirmation and termination events are held.
AlertNow uses fixed IPs for closed network customers. Before registering the firewall, you can check the fixed IP by checking the IP of the Integration domain issued by AlertNow using the “nslookup” command.
The reference date for determining the same incident in an integration is 2 days. If the status value does not change within 2 days, the same incident will occur after 2 days of reference time.
I will talk about how to handle status values between AlertNow and customers.
1-way is a one-sided notification from AlertNow to the customer, and 2-way allows the target customer to change the status value of Incident when an alert occurs.
Up to 20 pieces are possible, and each staff member can repeat up to 9 times.
In personal settings, select the application condition as Urgency (urgency) in the notification rules, set the level of urgency using a comparison operator that matches the requirements, and then select the notification you want to apply to complete the settings.
There are two ways.
The first method is to use Standard Integration during integration to send the payload from the client to AlertNow according to the corresponding Json format, and the second method is to discuss integration plans with the AlertNow team.
There are no additional traffic costs using OpsNow Security.
You can check up to 3 compliances at once.
OpsNow Security's security score is an indicator showing the security level of the cloud system currently in operation by reflecting the score based on the importance of cloud resources and the severity of violated policies.
Since custom compliance policy options are provided, it is possible to support different compliance policies for each company.
You can send emails and integrate SIEM with 3rd party messaging solutions (web hooks, Google Work Space, MS Teams, etc.).
Actions from customer resources are not supported.
Host OS scans are not supported.
Customer data is stored by separating tenants and encrypted, and encryption technology is applied to all communication sections.
It is not possible to connect to the customer's DB.
Currently, only SaaS is supported.
We currently support AWS, Azure, and GCP, and the scope of support will continue to expand.
OpsNow provides immediate notifications and solutions when overbudgeting, unused resources, and undermanaged security groups are discovered so that issues can be identified quickly (AlertNow, you can receive two types of notifications via email).
Yes, it's possible. You can create a guide on how to improve each resource by combining the required policies provided by OpsNow.
It is a menu where you can easily create governance policies and rules that are essential for cloud operations, and perform compliance and inspection all at once.
It is a feature that allows users to set their own usage time for the desired resources.
You can control resources to be turned on or off at any time.
OpsNow provides a template report containing necessary information for each resource.
If the desired report is not available, a customized report function is also provided so that each user can directly include the required information.
Yes, it's possible. Users can receive notifications according to their desired status values for each Asset and Cost menu. For more powerful notification functions, check AlertNow products separately.
To register an account for cloud services such as Amazon Web Services (AWS), Microsoft Azure (Azure), Google Cloud (GCP), and Naver Cloud (Ncloud), you can register at the following two locations.
1) When registering as a member, refer to the cloud account registration guide to register an account
2) Register an account on the Settings > Cloud Accounts > Account Registration page
For more details, please refer to the user guide provided when logging in, which provides detailed step-by-step instructions.
* You must first log in to view the user guide.
※ However, Naver Cloud only supports general enterprise service account registration.
You can add up to the basic number of cloud accounts provided in each plan at no additional charge. If you add more cloud accounts than the built-in number, additional charges will be automatically paid as follows.
[If you have a monthly subscription]
If you add a cloud account, the usage fee for each cloud account is calculated per day and automatically paid immediately. At this time, the increase is calculated by applying the number of days remaining from the date the cloud account was added until the next subscription payment date. After the date you added the subscription, it will be automatically paid in addition to the existing subscription fee from the date you added it.
[For prepaid subscriptions]
If you add the number of cloud accounts, the number of days remaining in the contract period is calculated and billed at the daily rate per cloud account.
The cloud services supported by each service are as follows.
— Asset: AWS, Azure, GCP, Ncloud, OCI
— Cost: AWS, Azure, GCP, Ncloud, OCI
— Governance: AWS, Azure, GCP
— DevOS: AWS, Azure, GCP, Ncloud, OCI
— Security: AWS, Azure, GCP
You can change your subscription plan through our sales team.
Click [Contact Us] > [Product/Service Inquiries] at the top of the website to leave your requests and questions.
Our customer service support team will contact you shortly to help you change your subscription plan.
[Automatic monthly payment]
It is a method of paying the usage fee in advance every month. A monthly plan consists of a subscription plan or per-user pricing, and the subscription automatically renews on the monthly end date if you don't cancel the subscription.
[1-year prepaid subscription]
It is a method of paying the usage fee for 1 year in advance each year. If you don't cancel your subscription, your subscription will automatically renew at the end of the 1-year period.
[3-year prepaid subscription]
It is a method of prepayment for 3 years of use. If you don't cancel your subscription, your subscription will automatically renew at the end of the 3-year period.
(An advance notice will be given when the expiration date is nearing.)
Your personal data will be deleted as soon as you cancel your subscription. Other data such as cloud resources, costs, and security check results is stored for up to 3 months.
Also, after canceling and unsubscribing, it is not possible to restore data for the previous subscription period.
Value Added Tax (VAT) is charged separately for each subscription fee for each plan.
You can check the final amount including VAT on the amount to be paid page during the subscription process.
If you want to change the payment date that your monthly bill is paid, you can change it by selecting a different payment date by clicking [Change payment date] in the Settings > Subscriptions menu.
— Default payment date: 20th of each month
— Changeable payment dates: 15th, 20th, 25th
Admin users can edit subscription payment information or change subscription plans.
You can also perform account management tasks such as changing notification settings, managing user rights, and checking security settings.
Security posture (Security Posture) is a term that refers to the security state of the cloud, such as the current level of security or compliance compliance.
At Gartner, Cloud Security Posture Management (Cloud Security Posture Management) Continuous cloud security improvement and adaptation process to reduce the chance of successful attacksIt is defined as (a continuous process of cloud security improvement and reduction to reduce the risk of a successful attack).
In the service routing function, enter the desired pattern, such as Summary or Metric Name, and then set the routing target to “Unspecified”.
In this pattern, the notification pattern is specified, but the notification does not appear because there is no routing target.
Normally, if the same incident is not terminated until 2 days after the same incident is determined, an alert will not be generated, and it will be generated 2 days later.
Since the status value remains about which Euro Incident could not be generated in the alert, it is possible to determine by that status value.
AWS integrations supported by AlertNow include CloudWatch and EventBridge. After connecting this to SNS, you must add an Integration URL to SNS to link with AWS.
AWS has a different payload for each resource, so it is impossible to determine the payload of every resource. Since AlertNow extracts data by wrapping the payload one more time with SNS, you must connect to SNS when linking with AWS.
By default, AlertNow's voice calls are international calls. This is because every country has a different carrier. A voice call may not arrive if it is treated as foreign spam by the carrier at the destination of the voice call.
Each time Voice Call is set as a notification method in personal settings, the emergency level may also be set, so it is necessary to check whether that setting is set.
It is repeated up to 20 times. After termination, notifications are sent to all respondents.
It is available in Open API format. If necessary, you can request an x-api-key from the AlertNow service team and use it after it has been issued.
Data is collected by dividing the collection cycle into 15 minutes, 1 hour, and 3 hours according to the product weights used to calculate the security score.
For key resources, the violation history is updated every 15 minutes.
IoTOps workflows support SQL-based tasks, and you can set various conditions such as Switch (branch based on conditions), Conditions (determine the next task based on previous task results), and Dependent (check the dependency of the previous task).
In addition, sub-processes are supported through Sub Process, and pre- and post-actions can be specified in case of failure, enabling more flexible workflow management.
You can check the workflow execution history in the Workflow > Workflow Instance menu in the IoTOps Service Portal.
You can check the task status and time required for each workflow, and on the execution screen, you can manage the workflow using various functions such as checking logs and execution (Run, Run Forward, Run Backward) for each task.
You can set various rules based on specific protocol topics through SQL queries.
Notifications are supported via email, Slack, Telegram, and AlertNow, and you can send desired messages to other topics through the republish function.
Notification events that occurred after the rule was executed can be viewed in the IoTOps Service Portal - Notification menu.
Here, you can check information such as message content, topic, and execution time, and you can check data sent to other topics to Republic on the IoTOps Service Portal - Data Management > Protocol Table.
IoTOps provides the ability to simultaneously operate multiple dashboards created by BI tools by registering them in the Service Portal menu. tooth
Each dashboard can be easily accessed at a glance through.
It consists of a SaaS plan and a Hosted plan. Both plans are billed monthly.
Yes, you can modify the roles and groups for each user account.
The available roles are as follows:
Admin: Has access to all menus and can perform most tasks, including adding users and updating settings.
Manager: Oversees organizational resources and approves access/resource requests.
Developer: Monitors their own resources and submits resource requests.
Operator: Provides and manages resources requested by developers.
Through User details, you can manage items such as Name, Email, Role, Group, and Last Login.
IAM, short for Identity and Access Management, registers and manages user accounts and access information.
Click the 'New Group' button to add a group.
This allows you to link multiple users and resources into a single group, granting access permissions to specific data and virtual machines.
You can specify the Group Name, Description, and Members.
It allows you to grant users access permissions to specific data and virtual machines.
By linking multiple users and resources into a single group, permissions can be easily managed.
Groups registration information is provided in a table format, where you can view Group Name, Members, Linked VM, Last Updates, and Creator.
Click the 'Add Key' button to add a new 'API Key'.
You can specify the Provider (Proxmox, VMware, OpenStack), Host Address, Key Type (API Token, Client Credential), and Datacenter Name.
It allows you to manage API keys for integration with external systems or services.
API key registration information is managed in a table format, where you can view Datacenter Name, Provider, Host Address, Key Type, and Status.
Click the 'New Policies' button to add a new 'Alert Policy'.
You can specify the resource type, resource metric, trigger settings, cooldown period, and other parameters to create the alert policy.
You can easily enable or disable alerts by simply clicking the toggle switch.
Alert Policies manage notification rules and alerts for system monitoring.
Configured alerts are processed in connection with Notifications.
Yes, by clicking a node, you can view all information for the selected node.
You can see the status of nodes assigned to the cluster (Critical, Warning, Good), visualize the status of virtual machines on a map (Good: Green, Warning: Orange, Critical: Red, Stopped: Gray), view the operational status of all assigned VMs, check VM resource usage in scatter plots, and access detailed node information including Storage Status, System Log, and Node Task History.
Yes, by clicking on a cluster, you can view all information for the selected cluster.
You can check cluster status (Critical, Warning, Good), virtual machine status (Running, Stopped, Paused, Unknown), resource usage by cluster (CPU, Memory, Storage), detailed node information (Provider, Uptime, Hosted VM, CPU Usage, Memory Usage), and cluster log information.
Infrastructure resource information is provided in a tree format based on clusters, allowing you to check resource usage and optimization.
The tree is structured according to the cluster hierarchy and can be viewed in the order of 'Cluster' > 'Nodes'.
'ITSM Requests' is a feature for managing cloud resources through a resource request and approval process, providing a list of ITSM request information.
(This feature will be developed in the future).
Yes, by clicking the 'Go to Infrastructure' button in the incident details, you can access a link to the 'Infrastructure Tree', where you can view information about the nodes and VMs related to the incident.
It provides detailed incident information and analysis data in a table format.
You can view details such as incident type, threshold exceedance status, category, assignee, and report creator information.
(The Analytics tab will be developed in the future).
It monitors the incident status and resource status of the entire infrastructure.
You can view pie charts showing the status of Incidents (Resolved, In Progress, Open), Severity (Critical, Warning), Resource Type (VM, Node), and Metric Types (Memory Usage, CPU Usage, Network Out, Disk Read, and others).
Yes, you can create a new VM by clicking the New VM button.
You can specify the VM Name, Authority Group (a group registered in Group Management), Provider (Proxmox, VMware, OpenStack), Node, Template selection, Compute (Socket, Core, Memory), OS, and Storage.
VM status information is displayed in a table summarizing the virtual machines. It provides detailed information such as VM Status, Provider, Type, Instance ID, Node, CPU Usage, Memory Usage, Storage Usage, Uptime, Host Memory, Authority, and UUID.
Node status information includes Node Status, Node ID, Provider, Cluster, Uptime, Allocated CPU, Hosted VM, and detailed information on CPU, Memory, and Storage.
The status of running virtual machines (VMs) is provided in a scorecard format, allowing you to check compute resource utilization such as CPU usage, memory usage, and storage usage.
It monitors and manages the status of virtualization instances (compute resources).
Yes, in 'Infrastructure Overview', 'Resource Topology' is provided considering the structural characteristics of VMs.
Storage and Network connected to the VM are also displayed in a topology format, and you can check information related to specific storage or network failure detection.
The color indicators are the same as those used for VM status information.
Yes, resource status is visualized with color indicators from the agent level to the alert level, allowing users to intuitively understand the status at a glance. This method is applied consistently across all OpsNow Prime features.
Black: No Agent Installed
Blue: Agent Installed + No Alert Policy
Green: Agent + Alert Policy + No Alerts (Healthy)
Yellow: Warning Alerts Present
Red: Critical Alerts Present
The infrastructure follows a hierarchical structure of Cluster - Node - VM.
This structure can be easily viewed through the 'Infrastructure Tree'.
You can monitor the status of all managed infrastructure resources including Node, VM, Storage, and Network.
Yes, you can view recent change activities through 'Recent Changes' in the 'Infrastructure Monitoring Dashboard'.
Yes, by clicking on a node mapped to a cluster, you can view detailed information about the selected node.
You can check the mapped cluster, node summary information, VM summary information, node metrics, alerts, and recent change history.
Yes, in 'Infrastructure Top 10 Resource', you can view the Top 10 resources for CPU, Memory, Disk I/O, Network I/O, and Storage Usage.
You can view cluster information, nodes belonging to the cluster, VM summary information, resource usage, alerts, and recent change history.
On the 'Infrastructure Monitoring Dashboard' page, you can select an individual cluster under 'Cluster Availability' to view its detailed information.
In 'Cluster Availability', you can see charts showing CPU and memory resource usage for each operating cluster.
It is a dashboard that provides real-time infrastructure resource monitoring and resource metrics in the form of visualized charts, allowing users to understand all information at a glance.
The service is provided through a contract-based agreement, either by direct inquiry or through a partner.
OpsNow Prime is not offered directly to end users of cloud services. Instead, it is a solution provided mainly to enterprises and public institutions through business contracts.
Accordingly, companies adopting OpsNow Prime will enter into a separate agreement to define the service scope, responsibilities, and support policies.
[From the VMware Alternative Perspective]
It is a practical alternative for companies struggling with the rising cost of VMware. OpsNow Prime eliminates license cost burdens with its open-source foundation and provides an intuitive single interface to manage multi-cloud IaaS environments. With real-time monitoring, automated alerts, and RBAC-based resource control, it makes managing complex infrastructures simple and efficient.
[From the Multi-Cloud Integration Perspective]
Although 87% of enterprises operate multi-cloud environments, many face challenges due to a lack of visibility and operational complexity. OpsNow Prime, based on Proxmox, unifies heterogeneous IaaS environments into a single intuitive platform. With real-time resource monitoring, automated provisioning, and role-based access control, it reduces complexity while strengthening control.
The upcoming features of OpsNow Prime include the following:
1. Expanded support for OpenStack and VMware.
2. ITSM, resource request, approval systematization, and real-time workflow monitoring.
3. AI-based incident management automation.
4. Application of MCP (Multi Context Protocol) standard.
5. A2A (Agent to Agent) collaboration technology.
6. xPU (GPU/NPU/TPU) resource monitoring and visualization of estimated power costs.
7. PaaS (CI/CD automation and application management).
8. AI Agent as a Service (Hybrid cloud operation management using only natural language prompts).
Natural language-based cloud management using AI Agents.
* Cloud operation management with AI Agents using standardized MCP protocol.
* Simplified complex cloud operations with natural language prompts (e.g., CI/CD build and deployment).
* Automatic generation of natural language diagnostic reports and suggested solutions in case of incidents.
Ultimately, these features aim to support efficient and systematic cloud infrastructure operations.
1. Proxmox-based Virtual Infrastructure Management
Provides virtualization infrastructure management and control based on Proxmox, offering cost reduction benefits through migration from VMware to Proxmox.
2. Real-time Incident Detection and Response
Enables real-time detection and management of incidents, supporting an optimized operational environment.
3. AI-Ready Multi-Cloud Platform
Lays the foundation for a next-generation multi-cloud platform designed for intelligent AI cloud management.
4. GPU Resource Monitoring (Scheduled for release in Q2 2026)
Includes GPU resource monitoring capabilities for AI/ML workloads and high-performance computing (HPC).
OpsNow Prime IaaS is an open-source virtualization platform based on Proxmox that provides integrated infrastructure management capabilities to simplify the complexity of heterogeneous multi-cloud infrastructure management. It also serves as the foundation for upcoming AI-based features.
OpsNow Prime IaaS v1.0 provides virtualized computing resources as infrastructure. Using this infrastructure, users can manage virtual machines, storage, networks, and operating systems.
- VMs provide computing resources, and users can create, manage, and adjust them.
- Resources can be scaled up or down as needed, allowing users to increase or decrease computing capacity based on their requirements.
- It supports various databases and development environments, allowing users to configure environments as needed.
- For automated management, APIs can be used to automate resource provisioning, monitoring, and security.
It is an AI Hybrid CMP platform that integrates and manages various hybrid cloud environments and costs in a single platform.
In the OpsNow Prime target model, the following are managed:
- IaaS: Infrastructure resources such as VM, storage, network, and GPU
(On-premises installation is the default, and private cloud deployment is also supported)
- PaaS: Database, container platform, middleware, CI/CD, etc.
- SaaS: Public cloud cost and usage status (current OpsNow product line)
In other words, OpsNow Prime integrates and manages all clouds including on-premises, private and public clouds, VM, container, and GPU.
You can cancel a subscription at any time. There are no refunds after cancellation, but you can continue using the service until the end of the month's usage period.
Yes, you can add licenses while subscribing. You can use them immediately by paying $5 per license. However, the maximum number of licenses you can use is limited to six.
There are two main ways to sign up.
1. Go to Settings > Subscription, then click the 'Sign Up' button in OpsNow Insight.
2. Click the 'Service Subscription' button on the dashboard.
However, only administrators can sign up for this feature.
If you contact our customer support center, we will be able to provide technical support. Questions that the system doesn't understand can be solved by recommending similar features.
OpsNow Insight supports a variety of cloud platforms, including AWS.
OpsNow Insight allows new questions every 30 minutes when credits run out.
If you don't have enough credits, you can apply for an additional license to use it.
OpsNow Insight is a paid service. Customers using the OpsNo360 subscription plan can sign up and use it as an additional service, and the cost per license is $5.
Each company can subscribe to up to 6 licenses, and 1000 credits are granted per license, and credits are deducted based on the content of the question. Credits vary based on the content of questions and answers.
You can ask a variety of questions, such as:
- "Show me the costs for the last three months and analyze them."
- "What is the status of RDS usage?"
- "Why were AWS costs higher this month?"
- "How can I reduce cloud costs?"
- "Show me the billing history for a specific account."
It's easy to use.
1. In the navigation panel, select OpsNow Insight.
2. Ask questions about information or analysis in the chat window.
3. Check out the charts, data, and explanations provided by AI.
OpsNow Insight directly analyzes actual cloud data and complements external search results with RAG technology. The accuracy of data processing is ensured through Function Calling, and exception situations are carefully managed.
In the past, OpsNow required navigating menus or referring to complex user guides. OpsNow Insight provides the information you want as soon as you ask a question in natural language, and it also recommends similar features if you don't have what you need, making it more intuitive and user-friendly.
Key features include:
- Cloud cost analysis and visualization.
- Resource usage monitoring.
- Cost optimization recommendations.
- Billing history overview.
- Real-time data analysis and insights.
OpsNow Insight quickly provides the information you need without complicated settings, and you can get the answers you need right away without having to go through menus. When users ask questions about what they need without having to go directly to the menu, they provide intuitive answers with charts, grids, and data descriptions.
Just look at the incident details screen and click the Logging Responder button.
There are notification delivery rules I've added in my personal settings. This function sends My Incident Alerts to users using AlertNow within the same company for a set period of time. (Customers who have received it can check who sent it to them in Personal Settings.)
In the personal settings, remove the escalation that is set by default when setting the notification method and specify the person in charge, and select only “Confirm and Close.” Then, notifications will only occur when Incident's confirmation and termination events are held.
AlertNow uses fixed IPs for closed network customers. Before registering the firewall, you can check the fixed IP by checking the IP of the Integration domain issued by AlertNow using the “nslookup” command.
The reference date for determining the same incident in an integration is 2 days. If the status value does not change within 2 days, the same incident will occur after 2 days of reference time.
I will talk about how to handle status values between AlertNow and customers.
1-way is a one-sided notification from AlertNow to the customer, and 2-way allows the target customer to change the status value of Incident when an alert occurs.
Up to 20 pieces are possible, and each staff member can repeat up to 9 times.
In personal settings, select the application condition as Urgency (urgency) in the notification rules, set the level of urgency using a comparison operator that matches the requirements, and then select the notification you want to apply to complete the settings.
There are two ways.
The first method is to use Standard Integration during integration to send the payload from the client to AlertNow according to the corresponding Json format, and the second method is to discuss integration plans with the AlertNow team.
There are no additional traffic costs using OpsNow Security.
You can check up to 3 compliances at once.
OpsNow Security's security score is an indicator showing the security level of the cloud system currently in operation by reflecting the score based on the importance of cloud resources and the severity of violated policies.
Since custom compliance policy options are provided, it is possible to support different compliance policies for each company.
You can send emails and integrate SIEM with 3rd party messaging solutions (web hooks, Google Work Space, MS Teams, etc.).
Actions from customer resources are not supported.
Host OS scans are not supported.
Customer data is stored by separating tenants and encrypted, and encryption technology is applied to all communication sections.
It is not possible to connect to the customer's DB.
Currently, only SaaS is supported.
We currently support AWS, Azure, and GCP, and the scope of support will continue to expand.
OpsNow provides immediate notifications and solutions when overbudgeting, unused resources, and undermanaged security groups are discovered so that issues can be identified quickly (AlertNow, you can receive two types of notifications via email).
Yes, it's possible. You can create a guide on how to improve each resource by combining the required policies provided by OpsNow.
It is a menu where you can easily create governance policies and rules that are essential for cloud operations, and perform compliance and inspection all at once.
It is a feature that allows users to set their own usage time for the desired resources.
You can control resources to be turned on or off at any time.
OpsNow provides a template report containing necessary information for each resource.
If the desired report is not available, a customized report function is also provided so that each user can directly include the required information.
Yes, it's possible. Users can receive notifications according to their desired status values for each Asset and Cost menu. For more powerful notification functions, check AlertNow products separately.
To register an account for cloud services such as Amazon Web Services (AWS), Microsoft Azure (Azure), Google Cloud (GCP), and Naver Cloud (Ncloud), you can register at the following two locations.
1) When registering as a member, refer to the cloud account registration guide to register an account
2) Register an account on the Settings > Cloud Accounts > Account Registration page
For more details, please refer to the user guide provided when logging in, which provides detailed step-by-step instructions.
* You must first log in to view the user guide.
※ However, Naver Cloud only supports general enterprise service account registration.
You can add up to the basic number of cloud accounts provided in each plan at no additional charge. If you add more cloud accounts than the built-in number, additional charges will be automatically paid as follows.
[If you have a monthly subscription]
If you add a cloud account, the usage fee for each cloud account is calculated per day and automatically paid immediately. At this time, the increase is calculated by applying the number of days remaining from the date the cloud account was added until the next subscription payment date. After the date you added the subscription, it will be automatically paid in addition to the existing subscription fee from the date you added it.
[For prepaid subscriptions]
If you add the number of cloud accounts, the number of days remaining in the contract period is calculated and billed at the daily rate per cloud account.
The cloud services supported by each service are as follows.
— Asset: AWS, Azure, GCP, Ncloud, OCI
— Cost: AWS, Azure, GCP, Ncloud, OCI
— Governance: AWS, Azure, GCP
— DevOS: AWS, Azure, GCP, Ncloud, OCI
— Security: AWS, Azure, GCP
You can change your subscription plan through our sales team.
Click [Contact Us] > [Product/Service Inquiries] at the top of the website to leave your requests and questions.
Our customer service support team will contact you shortly to help you change your subscription plan.
[Automatic monthly payment]
It is a method of paying the usage fee in advance every month. A monthly plan consists of a subscription plan or per-user pricing, and the subscription automatically renews on the monthly end date if you don't cancel the subscription.
[1-year prepaid subscription]
It is a method of paying the usage fee for 1 year in advance each year. If you don't cancel your subscription, your subscription will automatically renew at the end of the 1-year period.
[3-year prepaid subscription]
It is a method of prepayment for 3 years of use. If you don't cancel your subscription, your subscription will automatically renew at the end of the 3-year period.
(An advance notice will be given when the expiration date is nearing.)
Your personal data will be deleted as soon as you cancel your subscription. Other data such as cloud resources, costs, and security check results is stored for up to 3 months.
Also, after canceling and unsubscribing, it is not possible to restore data for the previous subscription period.
Value Added Tax (VAT) is charged separately for each subscription fee for each plan.
You can check the final amount including VAT on the amount to be paid page during the subscription process.
If you want to change the payment date that your monthly bill is paid, you can change it by selecting a different payment date by clicking [Change payment date] in the Settings > Subscriptions menu.
— Default payment date: 20th of each month
— Changeable payment dates: 15th, 20th, 25th
Admin users can edit subscription payment information or change subscription plans.
You can also perform account management tasks such as changing notification settings, managing user rights, and checking security settings.
Security posture (Security Posture) is a term that refers to the security state of the cloud, such as the current level of security or compliance compliance.
At Gartner, Cloud Security Posture Management (Cloud Security Posture Management) Continuous cloud security improvement and adaptation process to reduce the chance of successful attacksIt is defined as (a continuous process of cloud security improvement and reduction to reduce the risk of a successful attack).
In the service routing function, enter the desired pattern, such as Summary or Metric Name, and then set the routing target to “Unspecified”.
In this pattern, the notification pattern is specified, but the notification does not appear because there is no routing target.
Normally, if the same incident is not terminated until 2 days after the same incident is determined, an alert will not be generated, and it will be generated 2 days later.
Since the status value remains about which Euro Incident could not be generated in the alert, it is possible to determine by that status value.
AWS integrations supported by AlertNow include CloudWatch and EventBridge. After connecting this to SNS, you must add an Integration URL to SNS to link with AWS.
AWS has a different payload for each resource, so it is impossible to determine the payload of every resource. Since AlertNow extracts data by wrapping the payload one more time with SNS, you must connect to SNS when linking with AWS.
By default, AlertNow's voice calls are international calls. This is because every country has a different carrier. A voice call may not arrive if it is treated as foreign spam by the carrier at the destination of the voice call.
Each time Voice Call is set as a notification method in personal settings, the emergency level may also be set, so it is necessary to check whether that setting is set.
It is repeated up to 20 times. After termination, notifications are sent to all respondents.
It is available in Open API format. If necessary, you can request an x-api-key from the AlertNow service team and use it after it has been issued.
Data is collected by dividing the collection cycle into 15 minutes, 1 hour, and 3 hours according to the product weights used to calculate the security score.
For key resources, the violation history is updated every 15 minutes.
IoTOps workflows support SQL-based tasks, and you can set various conditions such as Switch (branch based on conditions), Conditions (determine the next task based on previous task results), and Dependent (check the dependency of the previous task).
In addition, sub-processes are supported through Sub Process, and pre- and post-actions can be specified in case of failure, enabling more flexible workflow management.
You can check the workflow execution history in the Workflow > Workflow Instance menu in the IoTOps Service Portal.
You can check the task status and time required for each workflow, and on the execution screen, you can manage the workflow using various functions such as checking logs and execution (Run, Run Forward, Run Backward) for each task.
You can set various rules based on specific protocol topics through SQL queries.
Notifications are supported via email, Slack, Telegram, and AlertNow, and you can send desired messages to other topics through the republish function.
Notification events that occurred after the rule was executed can be viewed in the IoTOps Service Portal - Notification menu.
Here, you can check information such as message content, topic, and execution time, and you can check data sent to other topics to Republic on the IoTOps Service Portal - Data Management > Protocol Table.
IoTOps provides the ability to simultaneously operate multiple dashboards created by BI tools by registering them in the Service Portal menu. tooth
Each dashboard can be easily accessed at a glance through.
It consists of a SaaS plan and a Hosted plan. Both plans are billed monthly.
Yes, you can modify the roles and groups for each user account.
The available roles are as follows:
Admin: Has access to all menus and can perform most tasks, including adding users and updating settings.
Manager: Oversees organizational resources and approves access/resource requests.
Developer: Monitors their own resources and submits resource requests.
Operator: Provides and manages resources requested by developers.
Through User details, you can manage items such as Name, Email, Role, Group, and Last Login.
IAM, short for Identity and Access Management, registers and manages user accounts and access information.
Click the 'New Group' button to add a group.
This allows you to link multiple users and resources into a single group, granting access permissions to specific data and virtual machines.
You can specify the Group Name, Description, and Members.
It allows you to grant users access permissions to specific data and virtual machines.
By linking multiple users and resources into a single group, permissions can be easily managed.
Groups registration information is provided in a table format, where you can view Group Name, Members, Linked VM, Last Updates, and Creator.
Click the 'Add Key' button to add a new 'API Key'.
You can specify the Provider (Proxmox, VMware, OpenStack), Host Address, Key Type (API Token, Client Credential), and Datacenter Name.
It allows you to manage API keys for integration with external systems or services.
API key registration information is managed in a table format, where you can view Datacenter Name, Provider, Host Address, Key Type, and Status.
Click the 'New Policies' button to add a new 'Alert Policy'.
You can specify the resource type, resource metric, trigger settings, cooldown period, and other parameters to create the alert policy.
You can easily enable or disable alerts by simply clicking the toggle switch.
Alert Policies manage notification rules and alerts for system monitoring.
Configured alerts are processed in connection with Notifications.
Yes, by clicking a node, you can view all information for the selected node.
You can see the status of nodes assigned to the cluster (Critical, Warning, Good), visualize the status of virtual machines on a map (Good: Green, Warning: Orange, Critical: Red, Stopped: Gray), view the operational status of all assigned VMs, check VM resource usage in scatter plots, and access detailed node information including Storage Status, System Log, and Node Task History.
Yes, by clicking on a cluster, you can view all information for the selected cluster.
You can check cluster status (Critical, Warning, Good), virtual machine status (Running, Stopped, Paused, Unknown), resource usage by cluster (CPU, Memory, Storage), detailed node information (Provider, Uptime, Hosted VM, CPU Usage, Memory Usage), and cluster log information.
Infrastructure resource information is provided in a tree format based on clusters, allowing you to check resource usage and optimization.
The tree is structured according to the cluster hierarchy and can be viewed in the order of 'Cluster' > 'Nodes'.
'ITSM Requests' is a feature for managing cloud resources through a resource request and approval process, providing a list of ITSM request information.
(This feature will be developed in the future).
Yes, by clicking the 'Go to Infrastructure' button in the incident details, you can access a link to the 'Infrastructure Tree', where you can view information about the nodes and VMs related to the incident.
It provides detailed incident information and analysis data in a table format.
You can view details such as incident type, threshold exceedance status, category, assignee, and report creator information.
(The Analytics tab will be developed in the future).
It monitors the incident status and resource status of the entire infrastructure.
You can view pie charts showing the status of Incidents (Resolved, In Progress, Open), Severity (Critical, Warning), Resource Type (VM, Node), and Metric Types (Memory Usage, CPU Usage, Network Out, Disk Read, and others).
Yes, you can create a new VM by clicking the New VM button.
You can specify the VM Name, Authority Group (a group registered in Group Management), Provider (Proxmox, VMware, OpenStack), Node, Template selection, Compute (Socket, Core, Memory), OS, and Storage.
VM status information is displayed in a table summarizing the virtual machines. It provides detailed information such as VM Status, Provider, Type, Instance ID, Node, CPU Usage, Memory Usage, Storage Usage, Uptime, Host Memory, Authority, and UUID.
Node status information includes Node Status, Node ID, Provider, Cluster, Uptime, Allocated CPU, Hosted VM, and detailed information on CPU, Memory, and Storage.
The status of running virtual machines (VMs) is provided in a scorecard format, allowing you to check compute resource utilization such as CPU usage, memory usage, and storage usage.
It monitors and manages the status of virtualization instances (compute resources).
Yes, in 'Infrastructure Overview', 'Resource Topology' is provided considering the structural characteristics of VMs.
Storage and Network connected to the VM are also displayed in a topology format, and you can check information related to specific storage or network failure detection.
The color indicators are the same as those used for VM status information.
Yes, resource status is visualized with color indicators from the agent level to the alert level, allowing users to intuitively understand the status at a glance. This method is applied consistently across all OpsNow Prime features.
Black: No Agent Installed
Blue: Agent Installed + No Alert Policy
Green: Agent + Alert Policy + No Alerts (Healthy)
Yellow: Warning Alerts Present
Red: Critical Alerts Present
The infrastructure follows a hierarchical structure of Cluster - Node - VM.
This structure can be easily viewed through the 'Infrastructure Tree'.
You can monitor the status of all managed infrastructure resources including Node, VM, Storage, and Network.
Yes, you can view recent change activities through 'Recent Changes' in the 'Infrastructure Monitoring Dashboard'.
Yes, by clicking on a node mapped to a cluster, you can view detailed information about the selected node.
You can check the mapped cluster, node summary information, VM summary information, node metrics, alerts, and recent change history.
Yes, in 'Infrastructure Top 10 Resource', you can view the Top 10 resources for CPU, Memory, Disk I/O, Network I/O, and Storage Usage.
You can view cluster information, nodes belonging to the cluster, VM summary information, resource usage, alerts, and recent change history.
On the 'Infrastructure Monitoring Dashboard' page, you can select an individual cluster under 'Cluster Availability' to view its detailed information.
In 'Cluster Availability', you can see charts showing CPU and memory resource usage for each operating cluster.
It is a dashboard that provides real-time infrastructure resource monitoring and resource metrics in the form of visualized charts, allowing users to understand all information at a glance.
The service is provided through a contract-based agreement, either by direct inquiry or through a partner.
OpsNow Prime is not offered directly to end users of cloud services. Instead, it is a solution provided mainly to enterprises and public institutions through business contracts.
Accordingly, companies adopting OpsNow Prime will enter into a separate agreement to define the service scope, responsibilities, and support policies.
[From the VMware Alternative Perspective]
It is a practical alternative for companies struggling with the rising cost of VMware. OpsNow Prime eliminates license cost burdens with its open-source foundation and provides an intuitive single interface to manage multi-cloud IaaS environments. With real-time monitoring, automated alerts, and RBAC-based resource control, it makes managing complex infrastructures simple and efficient.
[From the Multi-Cloud Integration Perspective]
Although 87% of enterprises operate multi-cloud environments, many face challenges due to a lack of visibility and operational complexity. OpsNow Prime, based on Proxmox, unifies heterogeneous IaaS environments into a single intuitive platform. With real-time resource monitoring, automated provisioning, and role-based access control, it reduces complexity while strengthening control.
The upcoming features of OpsNow Prime include the following:
1. Expanded support for OpenStack and VMware.
2. ITSM, resource request, approval systematization, and real-time workflow monitoring.
3. AI-based incident management automation.
4. Application of MCP (Multi Context Protocol) standard.
5. A2A (Agent to Agent) collaboration technology.
6. xPU (GPU/NPU/TPU) resource monitoring and visualization of estimated power costs.
7. PaaS (CI/CD automation and application management).
8. AI Agent as a Service (Hybrid cloud operation management using only natural language prompts).
Natural language-based cloud management using AI Agents.
* Cloud operation management with AI Agents using standardized MCP protocol.
* Simplified complex cloud operations with natural language prompts (e.g., CI/CD build and deployment).
* Automatic generation of natural language diagnostic reports and suggested solutions in case of incidents.
Ultimately, these features aim to support efficient and systematic cloud infrastructure operations.
1. Proxmox-based Virtual Infrastructure Management
Provides virtualization infrastructure management and control based on Proxmox, offering cost reduction benefits through migration from VMware to Proxmox.
2. Real-time Incident Detection and Response
Enables real-time detection and management of incidents, supporting an optimized operational environment.
3. AI-Ready Multi-Cloud Platform
Lays the foundation for a next-generation multi-cloud platform designed for intelligent AI cloud management.
4. GPU Resource Monitoring (Scheduled for release in Q2 2026)
Includes GPU resource monitoring capabilities for AI/ML workloads and high-performance computing (HPC).
OpsNow Prime IaaS is an open-source virtualization platform based on Proxmox that provides integrated infrastructure management capabilities to simplify the complexity of heterogeneous multi-cloud infrastructure management. It also serves as the foundation for upcoming AI-based features.
OpsNow Prime IaaS v1.0 provides virtualized computing resources as infrastructure. Using this infrastructure, users can manage virtual machines, storage, networks, and operating systems.
- VMs provide computing resources, and users can create, manage, and adjust them.
- Resources can be scaled up or down as needed, allowing users to increase or decrease computing capacity based on their requirements.
- It supports various databases and development environments, allowing users to configure environments as needed.
- For automated management, APIs can be used to automate resource provisioning, monitoring, and security.
It is an AI Hybrid CMP platform that integrates and manages various hybrid cloud environments and costs in a single platform.
In the OpsNow Prime target model, the following are managed:
- IaaS: Infrastructure resources such as VM, storage, network, and GPU
(On-premises installation is the default, and private cloud deployment is also supported)
- PaaS: Database, container platform, middleware, CI/CD, etc.
- SaaS: Public cloud cost and usage status (current OpsNow product line)
In other words, OpsNow Prime integrates and manages all clouds including on-premises, private and public clouds, VM, container, and GPU.
You can cancel a subscription at any time. There are no refunds after cancellation, but you can continue using the service until the end of the month's usage period.
Yes, you can add licenses while subscribing. You can use them immediately by paying $5 per license. However, the maximum number of licenses you can use is limited to six.
There are two main ways to sign up.
1. Go to Settings > Subscription, then click the 'Sign Up' button in OpsNow Insight.
2. Click the 'Service Subscription' button on the dashboard.
However, only administrators can sign up for this feature.
If you contact our customer support center, we will be able to provide technical support. Questions that the system doesn't understand can be solved by recommending similar features.
OpsNow Insight supports a variety of cloud platforms, including AWS.
OpsNow Insight allows new questions every 30 minutes when credits run out.
If you don't have enough credits, you can apply for an additional license to use it.
OpsNow Insight is a paid service. Customers using the OpsNo360 subscription plan can sign up and use it as an additional service, and the cost per license is $5.
Each company can subscribe to up to 6 licenses, and 1000 credits are granted per license, and credits are deducted based on the content of the question. Credits vary based on the content of questions and answers.
You can ask a variety of questions, such as:
- "Show me the costs for the last three months and analyze them."
- "What is the status of RDS usage?"
- "Why were AWS costs higher this month?"
- "How can I reduce cloud costs?"
- "Show me the billing history for a specific account."
It's easy to use.
1. In the navigation panel, select OpsNow Insight.
2. Ask questions about information or analysis in the chat window.
3. Check out the charts, data, and explanations provided by AI.
OpsNow Insight directly analyzes actual cloud data and complements external search results with RAG technology. The accuracy of data processing is ensured through Function Calling, and exception situations are carefully managed.
In the past, OpsNow required navigating menus or referring to complex user guides. OpsNow Insight provides the information you want as soon as you ask a question in natural language, and it also recommends similar features if you don't have what you need, making it more intuitive and user-friendly.
Key features include:
- Cloud cost analysis and visualization.
- Resource usage monitoring.
- Cost optimization recommendations.
- Billing history overview.
- Real-time data analysis and insights.
OpsNow Insight quickly provides the information you need without complicated settings, and you can get the answers you need right away without having to go through menus. When users ask questions about what they need without having to go directly to the menu, they provide intuitive answers with charts, grids, and data descriptions.
Just look at the incident details screen and click the Logging Responder button.
There are notification delivery rules I've added in my personal settings. This function sends My Incident Alerts to users using AlertNow within the same company for a set period of time. (Customers who have received it can check who sent it to them in Personal Settings.)
In the personal settings, remove the escalation that is set by default when setting the notification method and specify the person in charge, and select only “Confirm and Close.” Then, notifications will only occur when Incident's confirmation and termination events are held.
AlertNow uses fixed IPs for closed network customers. Before registering the firewall, you can check the fixed IP by checking the IP of the Integration domain issued by AlertNow using the “nslookup” command.
The reference date for determining the same incident in an integration is 2 days. If the status value does not change within 2 days, the same incident will occur after 2 days of reference time.
I will talk about how to handle status values between AlertNow and customers.
1-way is a one-sided notification from AlertNow to the customer, and 2-way allows the target customer to change the status value of Incident when an alert occurs.
Up to 20 pieces are possible, and each staff member can repeat up to 9 times.
In personal settings, select the application condition as Urgency (urgency) in the notification rules, set the level of urgency using a comparison operator that matches the requirements, and then select the notification you want to apply to complete the settings.
There are two ways.
The first method is to use Standard Integration during integration to send the payload from the client to AlertNow according to the corresponding Json format, and the second method is to discuss integration plans with the AlertNow team.
There are no additional traffic costs using OpsNow Security.
You can check up to 3 compliances at once.
OpsNow Security's security score is an indicator showing the security level of the cloud system currently in operation by reflecting the score based on the importance of cloud resources and the severity of violated policies.
Since custom compliance policy options are provided, it is possible to support different compliance policies for each company.
You can send emails and integrate SIEM with 3rd party messaging solutions (web hooks, Google Work Space, MS Teams, etc.).
Actions from customer resources are not supported.
Host OS scans are not supported.
Customer data is stored by separating tenants and encrypted, and encryption technology is applied to all communication sections.
It is not possible to connect to the customer's DB.
Currently, only SaaS is supported.
We currently support AWS, Azure, and GCP, and the scope of support will continue to expand.
OpsNow provides immediate notifications and solutions when overbudgeting, unused resources, and undermanaged security groups are discovered so that issues can be identified quickly (AlertNow, you can receive two types of notifications via email).
Yes, it's possible. You can create a guide on how to improve each resource by combining the required policies provided by OpsNow.
It is a menu where you can easily create governance policies and rules that are essential for cloud operations, and perform compliance and inspection all at once.
It is a feature that allows users to set their own usage time for the desired resources.
You can control resources to be turned on or off at any time.
OpsNow provides a template report containing necessary information for each resource.
If the desired report is not available, a customized report function is also provided so that each user can directly include the required information.
Yes, it's possible. Users can receive notifications according to their desired status values for each Asset and Cost menu. For more powerful notification functions, check AlertNow products separately.
To register an account for cloud services such as Amazon Web Services (AWS), Microsoft Azure (Azure), Google Cloud (GCP), and Naver Cloud (Ncloud), you can register at the following two locations.
1) When registering as a member, refer to the cloud account registration guide to register an account
2) Register an account on the Settings > Cloud Accounts > Account Registration page
For more details, please refer to the user guide provided when logging in, which provides detailed step-by-step instructions.
* You must first log in to view the user guide.
※ However, Naver Cloud only supports general enterprise service account registration.
You can add up to the basic number of cloud accounts provided in each plan at no additional charge. If you add more cloud accounts than the built-in number, additional charges will be automatically paid as follows.
[If you have a monthly subscription]
If you add a cloud account, the usage fee for each cloud account is calculated per day and automatically paid immediately. At this time, the increase is calculated by applying the number of days remaining from the date the cloud account was added until the next subscription payment date. After the date you added the subscription, it will be automatically paid in addition to the existing subscription fee from the date you added it.
[For prepaid subscriptions]
If you add the number of cloud accounts, the number of days remaining in the contract period is calculated and billed at the daily rate per cloud account.
The cloud services supported by each service are as follows.
— Asset: AWS, Azure, GCP, Ncloud, OCI
— Cost: AWS, Azure, GCP, Ncloud, OCI
— Governance: AWS, Azure, GCP
— DevOS: AWS, Azure, GCP, Ncloud, OCI
— Security: AWS, Azure, GCP
You can change your subscription plan through our sales team.
Click [Contact Us] > [Product/Service Inquiries] at the top of the website to leave your requests and questions.
Our customer service support team will contact you shortly to help you change your subscription plan.
[Automatic monthly payment]
It is a method of paying the usage fee in advance every month. A monthly plan consists of a subscription plan or per-user pricing, and the subscription automatically renews on the monthly end date if you don't cancel the subscription.
[1-year prepaid subscription]
It is a method of paying the usage fee for 1 year in advance each year. If you don't cancel your subscription, your subscription will automatically renew at the end of the 1-year period.
[3-year prepaid subscription]
It is a method of prepayment for 3 years of use. If you don't cancel your subscription, your subscription will automatically renew at the end of the 3-year period.
(An advance notice will be given when the expiration date is nearing.)
Your personal data will be deleted as soon as you cancel your subscription. Other data such as cloud resources, costs, and security check results is stored for up to 3 months.
Also, after canceling and unsubscribing, it is not possible to restore data for the previous subscription period.
Value Added Tax (VAT) is charged separately for each subscription fee for each plan.
You can check the final amount including VAT on the amount to be paid page during the subscription process.
If you want to change the payment date that your monthly bill is paid, you can change it by selecting a different payment date by clicking [Change payment date] in the Settings > Subscriptions menu.
— Default payment date: 20th of each month
— Changeable payment dates: 15th, 20th, 25th
Admin users can edit subscription payment information or change subscription plans.
You can also perform account management tasks such as changing notification settings, managing user rights, and checking security settings.
Security posture (Security Posture) is a term that refers to the security state of the cloud, such as the current level of security or compliance compliance.
At Gartner, Cloud Security Posture Management (Cloud Security Posture Management) Continuous cloud security improvement and adaptation process to reduce the chance of successful attacksIt is defined as (a continuous process of cloud security improvement and reduction to reduce the risk of a successful attack).
In the service routing function, enter the desired pattern, such as Summary or Metric Name, and then set the routing target to “Unspecified”.
In this pattern, the notification pattern is specified, but the notification does not appear because there is no routing target.
Normally, if the same incident is not terminated until 2 days after the same incident is determined, an alert will not be generated, and it will be generated 2 days later.
Since the status value remains about which Euro Incident could not be generated in the alert, it is possible to determine by that status value.
AWS integrations supported by AlertNow include CloudWatch and EventBridge. After connecting this to SNS, you must add an Integration URL to SNS to link with AWS.
AWS has a different payload for each resource, so it is impossible to determine the payload of every resource. Since AlertNow extracts data by wrapping the payload one more time with SNS, you must connect to SNS when linking with AWS.
By default, AlertNow's voice calls are international calls. This is because every country has a different carrier. A voice call may not arrive if it is treated as foreign spam by the carrier at the destination of the voice call.
Each time Voice Call is set as a notification method in personal settings, the emergency level may also be set, so it is necessary to check whether that setting is set.
It is repeated up to 20 times. After termination, notifications are sent to all respondents.
It is available in Open API format. If necessary, you can request an x-api-key from the AlertNow service team and use it after it has been issued.
Data is collected by dividing the collection cycle into 15 minutes, 1 hour, and 3 hours according to the product weights used to calculate the security score.
For key resources, the violation history is updated every 15 minutes.
IoTOps workflows support SQL-based tasks, and you can set various conditions such as Switch (branch based on conditions), Conditions (determine the next task based on previous task results), and Dependent (check the dependency of the previous task).
In addition, sub-processes are supported through Sub Process, and pre- and post-actions can be specified in case of failure, enabling more flexible workflow management.
You can check the workflow execution history in the Workflow > Workflow Instance menu in the IoTOps Service Portal.
You can check the task status and time required for each workflow, and on the execution screen, you can manage the workflow using various functions such as checking logs and execution (Run, Run Forward, Run Backward) for each task.
You can set various rules based on specific protocol topics through SQL queries.
Notifications are supported via email, Slack, Telegram, and AlertNow, and you can send desired messages to other topics through the republish function.
Notification events that occurred after the rule was executed can be viewed in the IoTOps Service Portal - Notification menu.
Here, you can check information such as message content, topic, and execution time, and you can check data sent to other topics to Republic on the IoTOps Service Portal - Data Management > Protocol Table.
IoTOps provides the ability to simultaneously operate multiple dashboards created by BI tools by registering them in the Service Portal menu. tooth
Each dashboard can be easily accessed at a glance through.
It consists of a SaaS plan and a Hosted plan. Both plans are billed monthly.
Yes, you can modify the roles and groups for each user account.
The available roles are as follows:
Admin: Has access to all menus and can perform most tasks, including adding users and updating settings.
Manager: Oversees organizational resources and approves access/resource requests.
Developer: Monitors their own resources and submits resource requests.
Operator: Provides and manages resources requested by developers.
Through User details, you can manage items such as Name, Email, Role, Group, and Last Login.
IAM, short for Identity and Access Management, registers and manages user accounts and access information.
Click the 'New Group' button to add a group.
This allows you to link multiple users and resources into a single group, granting access permissions to specific data and virtual machines.
You can specify the Group Name, Description, and Members.
It allows you to grant users access permissions to specific data and virtual machines.
By linking multiple users and resources into a single group, permissions can be easily managed.
Groups registration information is provided in a table format, where you can view Group Name, Members, Linked VM, Last Updates, and Creator.
Click the 'Add Key' button to add a new 'API Key'.
You can specify the Provider (Proxmox, VMware, OpenStack), Host Address, Key Type (API Token, Client Credential), and Datacenter Name.
It allows you to manage API keys for integration with external systems or services.
API key registration information is managed in a table format, where you can view Datacenter Name, Provider, Host Address, Key Type, and Status.
Click the 'New Policies' button to add a new 'Alert Policy'.
You can specify the resource type, resource metric, trigger settings, cooldown period, and other parameters to create the alert policy.
You can easily enable or disable alerts by simply clicking the toggle switch.
Alert Policies manage notification rules and alerts for system monitoring.
Configured alerts are processed in connection with Notifications.
Yes, by clicking a node, you can view all information for the selected node.
You can see the status of nodes assigned to the cluster (Critical, Warning, Good), visualize the status of virtual machines on a map (Good: Green, Warning: Orange, Critical: Red, Stopped: Gray), view the operational status of all assigned VMs, check VM resource usage in scatter plots, and access detailed node information including Storage Status, System Log, and Node Task History.
Yes, by clicking on a cluster, you can view all information for the selected cluster.
You can check cluster status (Critical, Warning, Good), virtual machine status (Running, Stopped, Paused, Unknown), resource usage by cluster (CPU, Memory, Storage), detailed node information (Provider, Uptime, Hosted VM, CPU Usage, Memory Usage), and cluster log information.
Infrastructure resource information is provided in a tree format based on clusters, allowing you to check resource usage and optimization.
The tree is structured according to the cluster hierarchy and can be viewed in the order of 'Cluster' > 'Nodes'.
'ITSM Requests' is a feature for managing cloud resources through a resource request and approval process, providing a list of ITSM request information.
(This feature will be developed in the future).
Yes, by clicking the 'Go to Infrastructure' button in the incident details, you can access a link to the 'Infrastructure Tree', where you can view information about the nodes and VMs related to the incident.
It provides detailed incident information and analysis data in a table format.
You can view details such as incident type, threshold exceedance status, category, assignee, and report creator information.
(The Analytics tab will be developed in the future).
It monitors the incident status and resource status of the entire infrastructure.
You can view pie charts showing the status of Incidents (Resolved, In Progress, Open), Severity (Critical, Warning), Resource Type (VM, Node), and Metric Types (Memory Usage, CPU Usage, Network Out, Disk Read, and others).
Yes, you can create a new VM by clicking the New VM button.
You can specify the VM Name, Authority Group (a group registered in Group Management), Provider (Proxmox, VMware, OpenStack), Node, Template selection, Compute (Socket, Core, Memory), OS, and Storage.
VM status information is displayed in a table summarizing the virtual machines. It provides detailed information such as VM Status, Provider, Type, Instance ID, Node, CPU Usage, Memory Usage, Storage Usage, Uptime, Host Memory, Authority, and UUID.
Node status information includes Node Status, Node ID, Provider, Cluster, Uptime, Allocated CPU, Hosted VM, and detailed information on CPU, Memory, and Storage.
The status of running virtual machines (VMs) is provided in a scorecard format, allowing you to check compute resource utilization such as CPU usage, memory usage, and storage usage.
It monitors and manages the status of virtualization instances (compute resources).
Yes, in 'Infrastructure Overview', 'Resource Topology' is provided considering the structural characteristics of VMs.
Storage and Network connected to the VM are also displayed in a topology format, and you can check information related to specific storage or network failure detection.
The color indicators are the same as those used for VM status information.
Yes, resource status is visualized with color indicators from the agent level to the alert level, allowing users to intuitively understand the status at a glance. This method is applied consistently across all OpsNow Prime features.
Black: No Agent Installed
Blue: Agent Installed + No Alert Policy
Green: Agent + Alert Policy + No Alerts (Healthy)
Yellow: Warning Alerts Present
Red: Critical Alerts Present
The infrastructure follows a hierarchical structure of Cluster - Node - VM.
This structure can be easily viewed through the 'Infrastructure Tree'.
You can monitor the status of all managed infrastructure resources including Node, VM, Storage, and Network.
Yes, you can view recent change activities through 'Recent Changes' in the 'Infrastructure Monitoring Dashboard'.
Yes, by clicking on a node mapped to a cluster, you can view detailed information about the selected node.
You can check the mapped cluster, node summary information, VM summary information, node metrics, alerts, and recent change history.
Yes, in 'Infrastructure Top 10 Resource', you can view the Top 10 resources for CPU, Memory, Disk I/O, Network I/O, and Storage Usage.
You can view cluster information, nodes belonging to the cluster, VM summary information, resource usage, alerts, and recent change history.
On the 'Infrastructure Monitoring Dashboard' page, you can select an individual cluster under 'Cluster Availability' to view its detailed information.
In 'Cluster Availability', you can see charts showing CPU and memory resource usage for each operating cluster.
It is a dashboard that provides real-time infrastructure resource monitoring and resource metrics in the form of visualized charts, allowing users to understand all information at a glance.
The service is provided through a contract-based agreement, either by direct inquiry or through a partner.
OpsNow Prime is not offered directly to end users of cloud services. Instead, it is a solution provided mainly to enterprises and public institutions through business contracts.
Accordingly, companies adopting OpsNow Prime will enter into a separate agreement to define the service scope, responsibilities, and support policies.
[From the VMware Alternative Perspective]
It is a practical alternative for companies struggling with the rising cost of VMware. OpsNow Prime eliminates license cost burdens with its open-source foundation and provides an intuitive single interface to manage multi-cloud IaaS environments. With real-time monitoring, automated alerts, and RBAC-based resource control, it makes managing complex infrastructures simple and efficient.
[From the Multi-Cloud Integration Perspective]
Although 87% of enterprises operate multi-cloud environments, many face challenges due to a lack of visibility and operational complexity. OpsNow Prime, based on Proxmox, unifies heterogeneous IaaS environments into a single intuitive platform. With real-time resource monitoring, automated provisioning, and role-based access control, it reduces complexity while strengthening control.
The upcoming features of OpsNow Prime include the following:
1. Expanded support for OpenStack and VMware.
2. ITSM, resource request, approval systematization, and real-time workflow monitoring.
3. AI-based incident management automation.
4. Application of MCP (Multi Context Protocol) standard.
5. A2A (Agent to Agent) collaboration technology.
6. xPU (GPU/NPU/TPU) resource monitoring and visualization of estimated power costs.
7. PaaS (CI/CD automation and application management).
8. AI Agent as a Service (Hybrid cloud operation management using only natural language prompts).
Natural language-based cloud management using AI Agents.
* Cloud operation management with AI Agents using standardized MCP protocol.
* Simplified complex cloud operations with natural language prompts (e.g., CI/CD build and deployment).
* Automatic generation of natural language diagnostic reports and suggested solutions in case of incidents.
Ultimately, these features aim to support efficient and systematic cloud infrastructure operations.
1. Proxmox-based Virtual Infrastructure Management
Provides virtualization infrastructure management and control based on Proxmox, offering cost reduction benefits through migration from VMware to Proxmox.
2. Real-time Incident Detection and Response
Enables real-time detection and management of incidents, supporting an optimized operational environment.
3. AI-Ready Multi-Cloud Platform
Lays the foundation for a next-generation multi-cloud platform designed for intelligent AI cloud management.
4. GPU Resource Monitoring (Scheduled for release in Q2 2026)
Includes GPU resource monitoring capabilities for AI/ML workloads and high-performance computing (HPC).
OpsNow Prime IaaS is an open-source virtualization platform based on Proxmox that provides integrated infrastructure management capabilities to simplify the complexity of heterogeneous multi-cloud infrastructure management. It also serves as the foundation for upcoming AI-based features.
OpsNow Prime IaaS v1.0 provides virtualized computing resources as infrastructure. Using this infrastructure, users can manage virtual machines, storage, networks, and operating systems.
- VMs provide computing resources, and users can create, manage, and adjust them.
- Resources can be scaled up or down as needed, allowing users to increase or decrease computing capacity based on their requirements.
- It supports various databases and development environments, allowing users to configure environments as needed.
- For automated management, APIs can be used to automate resource provisioning, monitoring, and security.
It is an AI Hybrid CMP platform that integrates and manages various hybrid cloud environments and costs in a single platform.
In the OpsNow Prime target model, the following are managed:
- IaaS: Infrastructure resources such as VM, storage, network, and GPU
(On-premises installation is the default, and private cloud deployment is also supported)
- PaaS: Database, container platform, middleware, CI/CD, etc.
- SaaS: Public cloud cost and usage status (current OpsNow product line)
In other words, OpsNow Prime integrates and manages all clouds including on-premises, private and public clouds, VM, container, and GPU.
You can cancel a subscription at any time. There are no refunds after cancellation, but you can continue using the service until the end of the month's usage period.
Yes, you can add licenses while subscribing. You can use them immediately by paying $5 per license. However, the maximum number of licenses you can use is limited to six.
There are two main ways to sign up.
1. Go to Settings > Subscription, then click the 'Sign Up' button in OpsNow Insight.
2. Click the 'Service Subscription' button on the dashboard.
However, only administrators can sign up for this feature.
If you contact our customer support center, we will be able to provide technical support. Questions that the system doesn't understand can be solved by recommending similar features.
OpsNow Insight supports a variety of cloud platforms, including AWS.
OpsNow Insight allows new questions every 30 minutes when credits run out.
If you don't have enough credits, you can apply for an additional license to use it.
OpsNow Insight is a paid service. Customers using the OpsNo360 subscription plan can sign up and use it as an additional service, and the cost per license is $5.
Each company can subscribe to up to 6 licenses, and 1000 credits are granted per license, and credits are deducted based on the content of the question. Credits vary based on the content of questions and answers.
You can ask a variety of questions, such as:
- "Show me the costs for the last three months and analyze them."
- "What is the status of RDS usage?"
- "Why were AWS costs higher this month?"
- "How can I reduce cloud costs?"
- "Show me the billing history for a specific account."
It's easy to use.
1. In the navigation panel, select OpsNow Insight.
2. Ask questions about information or analysis in the chat window.
3. Check out the charts, data, and explanations provided by AI.
OpsNow Insight directly analyzes actual cloud data and complements external search results with RAG technology. The accuracy of data processing is ensured through Function Calling, and exception situations are carefully managed.
In the past, OpsNow required navigating menus or referring to complex user guides. OpsNow Insight provides the information you want as soon as you ask a question in natural language, and it also recommends similar features if you don't have what you need, making it more intuitive and user-friendly.
Key features include:
- Cloud cost analysis and visualization.
- Resource usage monitoring.
- Cost optimization recommendations.
- Billing history overview.
- Real-time data analysis and insights.
OpsNow Insight quickly provides the information you need without complicated settings, and you can get the answers you need right away without having to go through menus. When users ask questions about what they need without having to go directly to the menu, they provide intuitive answers with charts, grids, and data descriptions.
Just look at the incident details screen and click the Logging Responder button.
There are notification delivery rules I've added in my personal settings. This function sends My Incident Alerts to users using AlertNow within the same company for a set period of time. (Customers who have received it can check who sent it to them in Personal Settings.)
In the personal settings, remove the escalation that is set by default when setting the notification method and specify the person in charge, and select only “Confirm and Close.” Then, notifications will only occur when Incident's confirmation and termination events are held.
AlertNow uses fixed IPs for closed network customers. Before registering the firewall, you can check the fixed IP by checking the IP of the Integration domain issued by AlertNow using the “nslookup” command.
The reference date for determining the same incident in an integration is 2 days. If the status value does not change within 2 days, the same incident will occur after 2 days of reference time.
I will talk about how to handle status values between AlertNow and customers.
1-way is a one-sided notification from AlertNow to the customer, and 2-way allows the target customer to change the status value of Incident when an alert occurs.
Up to 20 pieces are possible, and each staff member can repeat up to 9 times.
In personal settings, select the application condition as Urgency (urgency) in the notification rules, set the level of urgency using a comparison operator that matches the requirements, and then select the notification you want to apply to complete the settings.
There are two ways.
The first method is to use Standard Integration during integration to send the payload from the client to AlertNow according to the corresponding Json format, and the second method is to discuss integration plans with the AlertNow team.
There are no additional traffic costs using OpsNow Security.
You can check up to 3 compliances at once.
OpsNow Security's security score is an indicator showing the security level of the cloud system currently in operation by reflecting the score based on the importance of cloud resources and the severity of violated policies.
Since custom compliance policy options are provided, it is possible to support different compliance policies for each company.
You can send emails and integrate SIEM with 3rd party messaging solutions (web hooks, Google Work Space, MS Teams, etc.).
Actions from customer resources are not supported.
Host OS scans are not supported.
Customer data is stored by separating tenants and encrypted, and encryption technology is applied to all communication sections.
It is not possible to connect to the customer's DB.
Currently, only SaaS is supported.
We currently support AWS, Azure, and GCP, and the scope of support will continue to expand.
OpsNow provides immediate notifications and solutions when overbudgeting, unused resources, and undermanaged security groups are discovered so that issues can be identified quickly (AlertNow, you can receive two types of notifications via email).
Yes, it's possible. You can create a guide on how to improve each resource by combining the required policies provided by OpsNow.
It is a menu where you can easily create governance policies and rules that are essential for cloud operations, and perform compliance and inspection all at once.
It is a feature that allows users to set their own usage time for the desired resources.
You can control resources to be turned on or off at any time.
OpsNow provides a template report containing necessary information for each resource.
If the desired report is not available, a customized report function is also provided so that each user can directly include the required information.
Yes, it's possible. Users can receive notifications according to their desired status values for each Asset and Cost menu. For more powerful notification functions, check AlertNow products separately.
To register an account for cloud services such as Amazon Web Services (AWS), Microsoft Azure (Azure), Google Cloud (GCP), and Naver Cloud (Ncloud), you can register at the following two locations.
1) When registering as a member, refer to the cloud account registration guide to register an account
2) Register an account on the Settings > Cloud Accounts > Account Registration page
For more details, please refer to the user guide provided when logging in, which provides detailed step-by-step instructions.
* You must first log in to view the user guide.
※ However, Naver Cloud only supports general enterprise service account registration.
You can add up to the basic number of cloud accounts provided in each plan at no additional charge. If you add more cloud accounts than the built-in number, additional charges will be automatically paid as follows.
[If you have a monthly subscription]
If you add a cloud account, the usage fee for each cloud account is calculated per day and automatically paid immediately. At this time, the increase is calculated by applying the number of days remaining from the date the cloud account was added until the next subscription payment date. After the date you added the subscription, it will be automatically paid in addition to the existing subscription fee from the date you added it.
[For prepaid subscriptions]
If you add the number of cloud accounts, the number of days remaining in the contract period is calculated and billed at the daily rate per cloud account.
The cloud services supported by each service are as follows.
— Asset: AWS, Azure, GCP, Ncloud, OCI
— Cost: AWS, Azure, GCP, Ncloud, OCI
— Governance: AWS, Azure, GCP
— DevOS: AWS, Azure, GCP, Ncloud, OCI
— Security: AWS, Azure, GCP
You can change your subscription plan through our sales team.
Click [Contact Us] > [Product/Service Inquiries] at the top of the website to leave your requests and questions.
Our customer service support team will contact you shortly to help you change your subscription plan.
[Automatic monthly payment]
It is a method of paying the usage fee in advance every month. A monthly plan consists of a subscription plan or per-user pricing, and the subscription automatically renews on the monthly end date if you don't cancel the subscription.
[1-year prepaid subscription]
It is a method of paying the usage fee for 1 year in advance each year. If you don't cancel your subscription, your subscription will automatically renew at the end of the 1-year period.
[3-year prepaid subscription]
It is a method of prepayment for 3 years of use. If you don't cancel your subscription, your subscription will automatically renew at the end of the 3-year period.
(An advance notice will be given when the expiration date is nearing.)
Your personal data will be deleted as soon as you cancel your subscription. Other data such as cloud resources, costs, and security check results is stored for up to 3 months.
Also, after canceling and unsubscribing, it is not possible to restore data for the previous subscription period.
Value Added Tax (VAT) is charged separately for each subscription fee for each plan.
You can check the final amount including VAT on the amount to be paid page during the subscription process.
If you want to change the payment date that your monthly bill is paid, you can change it by selecting a different payment date by clicking [Change payment date] in the Settings > Subscriptions menu.
— Default payment date: 20th of each month
— Changeable payment dates: 15th, 20th, 25th
Admin users can edit subscription payment information or change subscription plans.
You can also perform account management tasks such as changing notification settings, managing user rights, and checking security settings.
Security posture (Security Posture) is a term that refers to the security state of the cloud, such as the current level of security or compliance compliance.
At Gartner, Cloud Security Posture Management (Cloud Security Posture Management) Continuous cloud security improvement and adaptation process to reduce the chance of successful attacksIt is defined as (a continuous process of cloud security improvement and reduction to reduce the risk of a successful attack).
In the service routing function, enter the desired pattern, such as Summary or Metric Name, and then set the routing target to “Unspecified”.
In this pattern, the notification pattern is specified, but the notification does not appear because there is no routing target.
Normally, if the same incident is not terminated until 2 days after the same incident is determined, an alert will not be generated, and it will be generated 2 days later.
Since the status value remains about which Euro Incident could not be generated in the alert, it is possible to determine by that status value.
AWS integrations supported by AlertNow include CloudWatch and EventBridge. After connecting this to SNS, you must add an Integration URL to SNS to link with AWS.
AWS has a different payload for each resource, so it is impossible to determine the payload of every resource. Since AlertNow extracts data by wrapping the payload one more time with SNS, you must connect to SNS when linking with AWS.
By default, AlertNow's voice calls are international calls. This is because every country has a different carrier. A voice call may not arrive if it is treated as foreign spam by the carrier at the destination of the voice call.
Each time Voice Call is set as a notification method in personal settings, the emergency level may also be set, so it is necessary to check whether that setting is set.
It is repeated up to 20 times. After termination, notifications are sent to all respondents.
It is available in Open API format. If necessary, you can request an x-api-key from the AlertNow service team and use it after it has been issued.
Data is collected by dividing the collection cycle into 15 minutes, 1 hour, and 3 hours according to the product weights used to calculate the security score.
For key resources, the violation history is updated every 15 minutes.
IoTOps workflows support SQL-based tasks, and you can set various conditions such as Switch (branch based on conditions), Conditions (determine the next task based on previous task results), and Dependent (check the dependency of the previous task).
In addition, sub-processes are supported through Sub Process, and pre- and post-actions can be specified in case of failure, enabling more flexible workflow management.
You can check the workflow execution history in the Workflow > Workflow Instance menu in the IoTOps Service Portal.
You can check the task status and time required for each workflow, and on the execution screen, you can manage the workflow using various functions such as checking logs and execution (Run, Run Forward, Run Backward) for each task.
You can set various rules based on specific protocol topics through SQL queries.
Notifications are supported via email, Slack, Telegram, and AlertNow, and you can send desired messages to other topics through the republish function.
Notification events that occurred after the rule was executed can be viewed in the IoTOps Service Portal - Notification menu.
Here, you can check information such as message content, topic, and execution time, and you can check data sent to other topics to Republic on the IoTOps Service Portal - Data Management > Protocol Table.
IoTOps provides the ability to simultaneously operate multiple dashboards created by BI tools by registering them in the Service Portal menu. tooth
Each dashboard can be easily accessed at a glance through.
It consists of a SaaS plan and a Hosted plan. Both plans are billed monthly.
Yes, you can modify the roles and groups for each user account.
The available roles are as follows:
Admin: Has access to all menus and can perform most tasks, including adding users and updating settings.
Manager: Oversees organizational resources and approves access/resource requests.
Developer: Monitors their own resources and submits resource requests.
Operator: Provides and manages resources requested by developers.
Through User details, you can manage items such as Name, Email, Role, Group, and Last Login.
IAM, short for Identity and Access Management, registers and manages user accounts and access information.
Click the 'New Group' button to add a group.
This allows you to link multiple users and resources into a single group, granting access permissions to specific data and virtual machines.
You can specify the Group Name, Description, and Members.
It allows you to grant users access permissions to specific data and virtual machines.
By linking multiple users and resources into a single group, permissions can be easily managed.
Groups registration information is provided in a table format, where you can view Group Name, Members, Linked VM, Last Updates, and Creator.
Click the 'Add Key' button to add a new 'API Key'.
You can specify the Provider (Proxmox, VMware, OpenStack), Host Address, Key Type (API Token, Client Credential), and Datacenter Name.
It allows you to manage API keys for integration with external systems or services.
API key registration information is managed in a table format, where you can view Datacenter Name, Provider, Host Address, Key Type, and Status.
Click the 'New Policies' button to add a new 'Alert Policy'.
You can specify the resource type, resource metric, trigger settings, cooldown period, and other parameters to create the alert policy.
You can easily enable or disable alerts by simply clicking the toggle switch.
Alert Policies manage notification rules and alerts for system monitoring.
Configured alerts are processed in connection with Notifications.
Yes, by clicking a node, you can view all information for the selected node.
You can see the status of nodes assigned to the cluster (Critical, Warning, Good), visualize the status of virtual machines on a map (Good: Green, Warning: Orange, Critical: Red, Stopped: Gray), view the operational status of all assigned VMs, check VM resource usage in scatter plots, and access detailed node information including Storage Status, System Log, and Node Task History.
Yes, by clicking on a cluster, you can view all information for the selected cluster.
You can check cluster status (Critical, Warning, Good), virtual machine status (Running, Stopped, Paused, Unknown), resource usage by cluster (CPU, Memory, Storage), detailed node information (Provider, Uptime, Hosted VM, CPU Usage, Memory Usage), and cluster log information.
Infrastructure resource information is provided in a tree format based on clusters, allowing you to check resource usage and optimization.
The tree is structured according to the cluster hierarchy and can be viewed in the order of 'Cluster' > 'Nodes'.
'ITSM Requests' is a feature for managing cloud resources through a resource request and approval process, providing a list of ITSM request information.
(This feature will be developed in the future).
Yes, by clicking the 'Go to Infrastructure' button in the incident details, you can access a link to the 'Infrastructure Tree', where you can view information about the nodes and VMs related to the incident.
It provides detailed incident information and analysis data in a table format.
You can view details such as incident type, threshold exceedance status, category, assignee, and report creator information.
(The Analytics tab will be developed in the future).
It monitors the incident status and resource status of the entire infrastructure.
You can view pie charts showing the status of Incidents (Resolved, In Progress, Open), Severity (Critical, Warning), Resource Type (VM, Node), and Metric Types (Memory Usage, CPU Usage, Network Out, Disk Read, and others).
Yes, you can create a new VM by clicking the New VM button.
You can specify the VM Name, Authority Group (a group registered in Group Management), Provider (Proxmox, VMware, OpenStack), Node, Template selection, Compute (Socket, Core, Memory), OS, and Storage.
VM status information is displayed in a table summarizing the virtual machines. It provides detailed information such as VM Status, Provider, Type, Instance ID, Node, CPU Usage, Memory Usage, Storage Usage, Uptime, Host Memory, Authority, and UUID.
Node status information includes Node Status, Node ID, Provider, Cluster, Uptime, Allocated CPU, Hosted VM, and detailed information on CPU, Memory, and Storage.
The status of running virtual machines (VMs) is provided in a scorecard format, allowing you to check compute resource utilization such as CPU usage, memory usage, and storage usage.
It monitors and manages the status of virtualization instances (compute resources).
Yes, in 'Infrastructure Overview', 'Resource Topology' is provided considering the structural characteristics of VMs.
Storage and Network connected to the VM are also displayed in a topology format, and you can check information related to specific storage or network failure detection.
The color indicators are the same as those used for VM status information.
Yes, resource status is visualized with color indicators from the agent level to the alert level, allowing users to intuitively understand the status at a glance. This method is applied consistently across all OpsNow Prime features.
Black: No Agent Installed
Blue: Agent Installed + No Alert Policy
Green: Agent + Alert Policy + No Alerts (Healthy)
Yellow: Warning Alerts Present
Red: Critical Alerts Present
The infrastructure follows a hierarchical structure of Cluster - Node - VM.
This structure can be easily viewed through the 'Infrastructure Tree'.
You can monitor the status of all managed infrastructure resources including Node, VM, Storage, and Network.
Yes, you can view recent change activities through 'Recent Changes' in the 'Infrastructure Monitoring Dashboard'.
Yes, by clicking on a node mapped to a cluster, you can view detailed information about the selected node.
You can check the mapped cluster, node summary information, VM summary information, node metrics, alerts, and recent change history.
Yes, in 'Infrastructure Top 10 Resource', you can view the Top 10 resources for CPU, Memory, Disk I/O, Network I/O, and Storage Usage.
You can view cluster information, nodes belonging to the cluster, VM summary information, resource usage, alerts, and recent change history.
On the 'Infrastructure Monitoring Dashboard' page, you can select an individual cluster under 'Cluster Availability' to view its detailed information.
In 'Cluster Availability', you can see charts showing CPU and memory resource usage for each operating cluster.
It is a dashboard that provides real-time infrastructure resource monitoring and resource metrics in the form of visualized charts, allowing users to understand all information at a glance.
The service is provided through a contract-based agreement, either by direct inquiry or through a partner.
OpsNow Prime is not offered directly to end users of cloud services. Instead, it is a solution provided mainly to enterprises and public institutions through business contracts.
Accordingly, companies adopting OpsNow Prime will enter into a separate agreement to define the service scope, responsibilities, and support policies.
[From the VMware Alternative Perspective]
It is a practical alternative for companies struggling with the rising cost of VMware. OpsNow Prime eliminates license cost burdens with its open-source foundation and provides an intuitive single interface to manage multi-cloud IaaS environments. With real-time monitoring, automated alerts, and RBAC-based resource control, it makes managing complex infrastructures simple and efficient.
[From the Multi-Cloud Integration Perspective]
Although 87% of enterprises operate multi-cloud environments, many face challenges due to a lack of visibility and operational complexity. OpsNow Prime, based on Proxmox, unifies heterogeneous IaaS environments into a single intuitive platform. With real-time resource monitoring, automated provisioning, and role-based access control, it reduces complexity while strengthening control.
The upcoming features of OpsNow Prime include the following:
1. Expanded support for OpenStack and VMware.
2. ITSM, resource request, approval systematization, and real-time workflow monitoring.
3. AI-based incident management automation.
4. Application of MCP (Multi Context Protocol) standard.
5. A2A (Agent to Agent) collaboration technology.
6. xPU (GPU/NPU/TPU) resource monitoring and visualization of estimated power costs.
7. PaaS (CI/CD automation and application management).
8. AI Agent as a Service (Hybrid cloud operation management using only natural language prompts).
Natural language-based cloud management using AI Agents.
* Cloud operation management with AI Agents using standardized MCP protocol.
* Simplified complex cloud operations with natural language prompts (e.g., CI/CD build and deployment).
* Automatic generation of natural language diagnostic reports and suggested solutions in case of incidents.
Ultimately, these features aim to support efficient and systematic cloud infrastructure operations.
1. Proxmox-based Virtual Infrastructure Management
Provides virtualization infrastructure management and control based on Proxmox, offering cost reduction benefits through migration from VMware to Proxmox.
2. Real-time Incident Detection and Response
Enables real-time detection and management of incidents, supporting an optimized operational environment.
3. AI-Ready Multi-Cloud Platform
Lays the foundation for a next-generation multi-cloud platform designed for intelligent AI cloud management.
4. GPU Resource Monitoring (Scheduled for release in Q2 2026)
Includes GPU resource monitoring capabilities for AI/ML workloads and high-performance computing (HPC).
OpsNow Prime IaaS is an open-source virtualization platform based on Proxmox that provides integrated infrastructure management capabilities to simplify the complexity of heterogeneous multi-cloud infrastructure management. It also serves as the foundation for upcoming AI-based features.
OpsNow Prime IaaS v1.0 provides virtualized computing resources as infrastructure. Using this infrastructure, users can manage virtual machines, storage, networks, and operating systems.
- VMs provide computing resources, and users can create, manage, and adjust them.
- Resources can be scaled up or down as needed, allowing users to increase or decrease computing capacity based on their requirements.
- It supports various databases and development environments, allowing users to configure environments as needed.
- For automated management, APIs can be used to automate resource provisioning, monitoring, and security.
It is an AI Hybrid CMP platform that integrates and manages various hybrid cloud environments and costs in a single platform.
In the OpsNow Prime target model, the following are managed:
- IaaS: Infrastructure resources such as VM, storage, network, and GPU
(On-premises installation is the default, and private cloud deployment is also supported)
- PaaS: Database, container platform, middleware, CI/CD, etc.
- SaaS: Public cloud cost and usage status (current OpsNow product line)
In other words, OpsNow Prime integrates and manages all clouds including on-premises, private and public clouds, VM, container, and GPU.
You can cancel a subscription at any time. There are no refunds after cancellation, but you can continue using the service until the end of the month's usage period.
Yes, you can add licenses while subscribing. You can use them immediately by paying $5 per license. However, the maximum number of licenses you can use is limited to six.
There are two main ways to sign up.
1. Go to Settings > Subscription, then click the 'Sign Up' button in OpsNow Insight.
2. Click the 'Service Subscription' button on the dashboard.
However, only administrators can sign up for this feature.
If you contact our customer support center, we will be able to provide technical support. Questions that the system doesn't understand can be solved by recommending similar features.
OpsNow Insight supports a variety of cloud platforms, including AWS.
OpsNow Insight allows new questions every 30 minutes when credits run out.
If you don't have enough credits, you can apply for an additional license to use it.
OpsNow Insight is a paid service. Customers using the OpsNo360 subscription plan can sign up and use it as an additional service, and the cost per license is $5.
Each company can subscribe to up to 6 licenses, and 1000 credits are granted per license, and credits are deducted based on the content of the question. Credits vary based on the content of questions and answers.
You can ask a variety of questions, such as:
- "Show me the costs for the last three months and analyze them."
- "What is the status of RDS usage?"
- "Why were AWS costs higher this month?"
- "How can I reduce cloud costs?"
- "Show me the billing history for a specific account."
It's easy to use.
1. In the navigation panel, select OpsNow Insight.
2. Ask questions about information or analysis in the chat window.
3. Check out the charts, data, and explanations provided by AI.
OpsNow Insight directly analyzes actual cloud data and complements external search results with RAG technology. The accuracy of data processing is ensured through Function Calling, and exception situations are carefully managed.
In the past, OpsNow required navigating menus or referring to complex user guides. OpsNow Insight provides the information you want as soon as you ask a question in natural language, and it also recommends similar features if you don't have what you need, making it more intuitive and user-friendly.
Key features include:
- Cloud cost analysis and visualization.
- Resource usage monitoring.
- Cost optimization recommendations.
- Billing history overview.
- Real-time data analysis and insights.
OpsNow Insight quickly provides the information you need without complicated settings, and you can get the answers you need right away without having to go through menus. When users ask questions about what they need without having to go directly to the menu, they provide intuitive answers with charts, grids, and data descriptions.
Just look at the incident details screen and click the Logging Responder button.
There are notification delivery rules I've added in my personal settings. This function sends My Incident Alerts to users using AlertNow within the same company for a set period of time. (Customers who have received it can check who sent it to them in Personal Settings.)
In the personal settings, remove the escalation that is set by default when setting the notification method and specify the person in charge, and select only “Confirm and Close.” Then, notifications will only occur when Incident's confirmation and termination events are held.
AlertNow uses fixed IPs for closed network customers. Before registering the firewall, you can check the fixed IP by checking the IP of the Integration domain issued by AlertNow using the “nslookup” command.
The reference date for determining the same incident in an integration is 2 days. If the status value does not change within 2 days, the same incident will occur after 2 days of reference time.
I will talk about how to handle status values between AlertNow and customers.
1-way is a one-sided notification from AlertNow to the customer, and 2-way allows the target customer to change the status value of Incident when an alert occurs.
Up to 20 pieces are possible, and each staff member can repeat up to 9 times.
In personal settings, select the application condition as Urgency (urgency) in the notification rules, set the level of urgency using a comparison operator that matches the requirements, and then select the notification you want to apply to complete the settings.
There are two ways.
The first method is to use Standard Integration during integration to send the payload from the client to AlertNow according to the corresponding Json format, and the second method is to discuss integration plans with the AlertNow team.
There are no additional traffic costs using OpsNow Security.
You can check up to 3 compliances at once.
OpsNow Security's security score is an indicator showing the security level of the cloud system currently in operation by reflecting the score based on the importance of cloud resources and the severity of violated policies.
Since custom compliance policy options are provided, it is possible to support different compliance policies for each company.
You can send emails and integrate SIEM with 3rd party messaging solutions (web hooks, Google Work Space, MS Teams, etc.).
Actions from customer resources are not supported.
Host OS scans are not supported.
Customer data is stored by separating tenants and encrypted, and encryption technology is applied to all communication sections.
It is not possible to connect to the customer's DB.
Currently, only SaaS is supported.
We currently support AWS, Azure, and GCP, and the scope of support will continue to expand.
OpsNow provides immediate notifications and solutions when overbudgeting, unused resources, and undermanaged security groups are discovered so that issues can be identified quickly (AlertNow, you can receive two types of notifications via email).
Yes, it's possible. You can create a guide on how to improve each resource by combining the required policies provided by OpsNow.
It is a menu where you can easily create governance policies and rules that are essential for cloud operations, and perform compliance and inspection all at once.
It is a feature that allows users to set their own usage time for the desired resources.
You can control resources to be turned on or off at any time.
OpsNow provides a template report containing necessary information for each resource.
If the desired report is not available, a customized report function is also provided so that each user can directly include the required information.
Yes, it's possible. Users can receive notifications according to their desired status values for each Asset and Cost menu. For more powerful notification functions, check AlertNow products separately.
To register an account for cloud services such as Amazon Web Services (AWS), Microsoft Azure (Azure), Google Cloud (GCP), and Naver Cloud (Ncloud), you can register at the following two locations.
1) When registering as a member, refer to the cloud account registration guide to register an account
2) Register an account on the Settings > Cloud Accounts > Account Registration page
For more details, please refer to the user guide provided when logging in, which provides detailed step-by-step instructions.
* You must first log in to view the user guide.
※ However, Naver Cloud only supports general enterprise service account registration.
You can add up to the basic number of cloud accounts provided in each plan at no additional charge. If you add more cloud accounts than the built-in number, additional charges will be automatically paid as follows.
[If you have a monthly subscription]
If you add a cloud account, the usage fee for each cloud account is calculated per day and automatically paid immediately. At this time, the increase is calculated by applying the number of days remaining from the date the cloud account was added until the next subscription payment date. After the date you added the subscription, it will be automatically paid in addition to the existing subscription fee from the date you added it.
[For prepaid subscriptions]
If you add the number of cloud accounts, the number of days remaining in the contract period is calculated and billed at the daily rate per cloud account.
The cloud services supported by each service are as follows.
— Asset: AWS, Azure, GCP, Ncloud, OCI
— Cost: AWS, Azure, GCP, Ncloud, OCI
— Governance: AWS, Azure, GCP
— DevOS: AWS, Azure, GCP, Ncloud, OCI
— Security: AWS, Azure, GCP
You can change your subscription plan through our sales team.
Click [Contact Us] > [Product/Service Inquiries] at the top of the website to leave your requests and questions.
Our customer service support team will contact you shortly to help you change your subscription plan.
[Automatic monthly payment]
It is a method of paying the usage fee in advance every month. A monthly plan consists of a subscription plan or per-user pricing, and the subscription automatically renews on the monthly end date if you don't cancel the subscription.
[1-year prepaid subscription]
It is a method of paying the usage fee for 1 year in advance each year. If you don't cancel your subscription, your subscription will automatically renew at the end of the 1-year period.
[3-year prepaid subscription]
It is a method of prepayment for 3 years of use. If you don't cancel your subscription, your subscription will automatically renew at the end of the 3-year period.
(An advance notice will be given when the expiration date is nearing.)
Your personal data will be deleted as soon as you cancel your subscription. Other data such as cloud resources, costs, and security check results is stored for up to 3 months.
Also, after canceling and unsubscribing, it is not possible to restore data for the previous subscription period.
Value Added Tax (VAT) is charged separately for each subscription fee for each plan.
You can check the final amount including VAT on the amount to be paid page during the subscription process.
If you want to change the payment date that your monthly bill is paid, you can change it by selecting a different payment date by clicking [Change payment date] in the Settings > Subscriptions menu.
— Default payment date: 20th of each month
— Changeable payment dates: 15th, 20th, 25th
Admin users can edit subscription payment information or change subscription plans.
You can also perform account management tasks such as changing notification settings, managing user rights, and checking security settings.
Security posture (Security Posture) is a term that refers to the security state of the cloud, such as the current level of security or compliance compliance.
At Gartner, Cloud Security Posture Management (Cloud Security Posture Management) Continuous cloud security improvement and adaptation process to reduce the chance of successful attacksIt is defined as (a continuous process of cloud security improvement and reduction to reduce the risk of a successful attack).
In the service routing function, enter the desired pattern, such as Summary or Metric Name, and then set the routing target to “Unspecified”.
In this pattern, the notification pattern is specified, but the notification does not appear because there is no routing target.
Normally, if the same incident is not terminated until 2 days after the same incident is determined, an alert will not be generated, and it will be generated 2 days later.
Since the status value remains about which Euro Incident could not be generated in the alert, it is possible to determine by that status value.
AWS integrations supported by AlertNow include CloudWatch and EventBridge. After connecting this to SNS, you must add an Integration URL to SNS to link with AWS.
AWS has a different payload for each resource, so it is impossible to determine the payload of every resource. Since AlertNow extracts data by wrapping the payload one more time with SNS, you must connect to SNS when linking with AWS.
By default, AlertNow's voice calls are international calls. This is because every country has a different carrier. A voice call may not arrive if it is treated as foreign spam by the carrier at the destination of the voice call.
Each time Voice Call is set as a notification method in personal settings, the emergency level may also be set, so it is necessary to check whether that setting is set.
It is repeated up to 20 times. After termination, notifications are sent to all respondents.
It is available in Open API format. If necessary, you can request an x-api-key from the AlertNow service team and use it after it has been issued.
Data is collected by dividing the collection cycle into 15 minutes, 1 hour, and 3 hours according to the product weights used to calculate the security score.
For key resources, the violation history is updated every 15 minutes.
IoTOps workflows support SQL-based tasks, and you can set various conditions such as Switch (branch based on conditions), Conditions (determine the next task based on previous task results), and Dependent (check the dependency of the previous task).
In addition, sub-processes are supported through Sub Process, and pre- and post-actions can be specified in case of failure, enabling more flexible workflow management.
You can check the workflow execution history in the Workflow > Workflow Instance menu in the IoTOps Service Portal.
You can check the task status and time required for each workflow, and on the execution screen, you can manage the workflow using various functions such as checking logs and execution (Run, Run Forward, Run Backward) for each task.
You can set various rules based on specific protocol topics through SQL queries.
Notifications are supported via email, Slack, Telegram, and AlertNow, and you can send desired messages to other topics through the republish function.
Notification events that occurred after the rule was executed can be viewed in the IoTOps Service Portal - Notification menu.
Here, you can check information such as message content, topic, and execution time, and you can check data sent to other topics to Republic on the IoTOps Service Portal - Data Management > Protocol Table.
IoTOps provides the ability to simultaneously operate multiple dashboards created by BI tools by registering them in the Service Portal menu. tooth
Each dashboard can be easily accessed at a glance through.
It consists of a SaaS plan and a Hosted plan. Both plans are billed monthly.
Yes, you can modify the roles and groups for each user account.
The available roles are as follows:
Admin: Has access to all menus and can perform most tasks, including adding users and updating settings.
Manager: Oversees organizational resources and approves access/resource requests.
Developer: Monitors their own resources and submits resource requests.
Operator: Provides and manages resources requested by developers.
Through User details, you can manage items such as Name, Email, Role, Group, and Last Login.
IAM, short for Identity and Access Management, registers and manages user accounts and access information.
Click the 'New Group' button to add a group.
This allows you to link multiple users and resources into a single group, granting access permissions to specific data and virtual machines.
You can specify the Group Name, Description, and Members.
It allows you to grant users access permissions to specific data and virtual machines.
By linking multiple users and resources into a single group, permissions can be easily managed.
Groups registration information is provided in a table format, where you can view Group Name, Members, Linked VM, Last Updates, and Creator.
Click the 'Add Key' button to add a new 'API Key'.
You can specify the Provider (Proxmox, VMware, OpenStack), Host Address, Key Type (API Token, Client Credential), and Datacenter Name.
It allows you to manage API keys for integration with external systems or services.
API key registration information is managed in a table format, where you can view Datacenter Name, Provider, Host Address, Key Type, and Status.
Click the 'New Policies' button to add a new 'Alert Policy'.
You can specify the resource type, resource metric, trigger settings, cooldown period, and other parameters to create the alert policy.
You can easily enable or disable alerts by simply clicking the toggle switch.
Alert Policies manage notification rules and alerts for system monitoring.
Configured alerts are processed in connection with Notifications.
Yes, by clicking a node, you can view all information for the selected node.
You can see the status of nodes assigned to the cluster (Critical, Warning, Good), visualize the status of virtual machines on a map (Good: Green, Warning: Orange, Critical: Red, Stopped: Gray), view the operational status of all assigned VMs, check VM resource usage in scatter plots, and access detailed node information including Storage Status, System Log, and Node Task History.
Yes, by clicking on a cluster, you can view all information for the selected cluster.
You can check cluster status (Critical, Warning, Good), virtual machine status (Running, Stopped, Paused, Unknown), resource usage by cluster (CPU, Memory, Storage), detailed node information (Provider, Uptime, Hosted VM, CPU Usage, Memory Usage), and cluster log information.
Infrastructure resource information is provided in a tree format based on clusters, allowing you to check resource usage and optimization.
The tree is structured according to the cluster hierarchy and can be viewed in the order of 'Cluster' > 'Nodes'.
'ITSM Requests' is a feature for managing cloud resources through a resource request and approval process, providing a list of ITSM request information.
(This feature will be developed in the future).
Yes, by clicking the 'Go to Infrastructure' button in the incident details, you can access a link to the 'Infrastructure Tree', where you can view information about the nodes and VMs related to the incident.
It provides detailed incident information and analysis data in a table format.
You can view details such as incident type, threshold exceedance status, category, assignee, and report creator information.
(The Analytics tab will be developed in the future).
It monitors the incident status and resource status of the entire infrastructure.
You can view pie charts showing the status of Incidents (Resolved, In Progress, Open), Severity (Critical, Warning), Resource Type (VM, Node), and Metric Types (Memory Usage, CPU Usage, Network Out, Disk Read, and others).
Yes, you can create a new VM by clicking the New VM button.
You can specify the VM Name, Authority Group (a group registered in Group Management), Provider (Proxmox, VMware, OpenStack), Node, Template selection, Compute (Socket, Core, Memory), OS, and Storage.
VM status information is displayed in a table summarizing the virtual machines. It provides detailed information such as VM Status, Provider, Type, Instance ID, Node, CPU Usage, Memory Usage, Storage Usage, Uptime, Host Memory, Authority, and UUID.
Node status information includes Node Status, Node ID, Provider, Cluster, Uptime, Allocated CPU, Hosted VM, and detailed information on CPU, Memory, and Storage.
The status of running virtual machines (VMs) is provided in a scorecard format, allowing you to check compute resource utilization such as CPU usage, memory usage, and storage usage.
It monitors and manages the status of virtualization instances (compute resources).
Yes, in 'Infrastructure Overview', 'Resource Topology' is provided considering the structural characteristics of VMs.
Storage and Network connected to the VM are also displayed in a topology format, and you can check information related to specific storage or network failure detection.
The color indicators are the same as those used for VM status information.
Yes, resource status is visualized with color indicators from the agent level to the alert level, allowing users to intuitively understand the status at a glance. This method is applied consistently across all OpsNow Prime features.
Black: No Agent Installed
Blue: Agent Installed + No Alert Policy
Green: Agent + Alert Policy + No Alerts (Healthy)
Yellow: Warning Alerts Present
Red: Critical Alerts Present
The infrastructure follows a hierarchical structure of Cluster - Node - VM.
This structure can be easily viewed through the 'Infrastructure Tree'.
You can monitor the status of all managed infrastructure resources including Node, VM, Storage, and Network.
Yes, you can view recent change activities through 'Recent Changes' in the 'Infrastructure Monitoring Dashboard'.
Yes, by clicking on a node mapped to a cluster, you can view detailed information about the selected node.
You can check the mapped cluster, node summary information, VM summary information, node metrics, alerts, and recent change history.
Yes, in 'Infrastructure Top 10 Resource', you can view the Top 10 resources for CPU, Memory, Disk I/O, Network I/O, and Storage Usage.
You can view cluster information, nodes belonging to the cluster, VM summary information, resource usage, alerts, and recent change history.
On the 'Infrastructure Monitoring Dashboard' page, you can select an individual cluster under 'Cluster Availability' to view its detailed information.
In 'Cluster Availability', you can see charts showing CPU and memory resource usage for each operating cluster.
It is a dashboard that provides real-time infrastructure resource monitoring and resource metrics in the form of visualized charts, allowing users to understand all information at a glance.
The service is provided through a contract-based agreement, either by direct inquiry or through a partner.
OpsNow Prime is not offered directly to end users of cloud services. Instead, it is a solution provided mainly to enterprises and public institutions through business contracts.
Accordingly, companies adopting OpsNow Prime will enter into a separate agreement to define the service scope, responsibilities, and support policies.
[From the VMware Alternative Perspective]
It is a practical alternative for companies struggling with the rising cost of VMware. OpsNow Prime eliminates license cost burdens with its open-source foundation and provides an intuitive single interface to manage multi-cloud IaaS environments. With real-time monitoring, automated alerts, and RBAC-based resource control, it makes managing complex infrastructures simple and efficient.
[From the Multi-Cloud Integration Perspective]
Although 87% of enterprises operate multi-cloud environments, many face challenges due to a lack of visibility and operational complexity. OpsNow Prime, based on Proxmox, unifies heterogeneous IaaS environments into a single intuitive platform. With real-time resource monitoring, automated provisioning, and role-based access control, it reduces complexity while strengthening control.
The upcoming features of OpsNow Prime include the following:
1. Expanded support for OpenStack and VMware.
2. ITSM, resource request, approval systematization, and real-time workflow monitoring.
3. AI-based incident management automation.
4. Application of MCP (Multi Context Protocol) standard.
5. A2A (Agent to Agent) collaboration technology.
6. xPU (GPU/NPU/TPU) resource monitoring and visualization of estimated power costs.
7. PaaS (CI/CD automation and application management).
8. AI Agent as a Service (Hybrid cloud operation management using only natural language prompts).
Natural language-based cloud management using AI Agents.
* Cloud operation management with AI Agents using standardized MCP protocol.
* Simplified complex cloud operations with natural language prompts (e.g., CI/CD build and deployment).
* Automatic generation of natural language diagnostic reports and suggested solutions in case of incidents.
Ultimately, these features aim to support efficient and systematic cloud infrastructure operations.
1. Proxmox-based Virtual Infrastructure Management
Provides virtualization infrastructure management and control based on Proxmox, offering cost reduction benefits through migration from VMware to Proxmox.
2. Real-time Incident Detection and Response
Enables real-time detection and management of incidents, supporting an optimized operational environment.
3. AI-Ready Multi-Cloud Platform
Lays the foundation for a next-generation multi-cloud platform designed for intelligent AI cloud management.
4. GPU Resource Monitoring (Scheduled for release in Q2 2026)
Includes GPU resource monitoring capabilities for AI/ML workloads and high-performance computing (HPC).
OpsNow Prime IaaS is an open-source virtualization platform based on Proxmox that provides integrated infrastructure management capabilities to simplify the complexity of heterogeneous multi-cloud infrastructure management. It also serves as the foundation for upcoming AI-based features.
OpsNow Prime IaaS v1.0 provides virtualized computing resources as infrastructure. Using this infrastructure, users can manage virtual machines, storage, networks, and operating systems.
- VMs provide computing resources, and users can create, manage, and adjust them.
- Resources can be scaled up or down as needed, allowing users to increase or decrease computing capacity based on their requirements.
- It supports various databases and development environments, allowing users to configure environments as needed.
- For automated management, APIs can be used to automate resource provisioning, monitoring, and security.
It is an AI Hybrid CMP platform that integrates and manages various hybrid cloud environments and costs in a single platform.
In the OpsNow Prime target model, the following are managed:
- IaaS: Infrastructure resources such as VM, storage, network, and GPU
(On-premises installation is the default, and private cloud deployment is also supported)
- PaaS: Database, container platform, middleware, CI/CD, etc.
- SaaS: Public cloud cost and usage status (current OpsNow product line)
In other words, OpsNow Prime integrates and manages all clouds including on-premises, private and public clouds, VM, container, and GPU.
You can cancel a subscription at any time. There are no refunds after cancellation, but you can continue using the service until the end of the month's usage period.
Yes, you can add licenses while subscribing. You can use them immediately by paying $5 per license. However, the maximum number of licenses you can use is limited to six.
There are two main ways to sign up.
1. Go to Settings > Subscription, then click the 'Sign Up' button in OpsNow Insight.
2. Click the 'Service Subscription' button on the dashboard.
However, only administrators can sign up for this feature.
If you contact our customer support center, we will be able to provide technical support. Questions that the system doesn't understand can be solved by recommending similar features.
OpsNow Insight supports a variety of cloud platforms, including AWS.
OpsNow Insight allows new questions every 30 minutes when credits run out.
If you don't have enough credits, you can apply for an additional license to use it.
OpsNow Insight is a paid service. Customers using the OpsNo360 subscription plan can sign up and use it as an additional service, and the cost per license is $5.
Each company can subscribe to up to 6 licenses, and 1000 credits are granted per license, and credits are deducted based on the content of the question. Credits vary based on the content of questions and answers.
You can ask a variety of questions, such as:
- "Show me the costs for the last three months and analyze them."
- "What is the status of RDS usage?"
- "Why were AWS costs higher this month?"
- "How can I reduce cloud costs?"
- "Show me the billing history for a specific account."
It's easy to use.
1. In the navigation panel, select OpsNow Insight.
2. Ask questions about information or analysis in the chat window.
3. Check out the charts, data, and explanations provided by AI.
OpsNow Insight directly analyzes actual cloud data and complements external search results with RAG technology. The accuracy of data processing is ensured through Function Calling, and exception situations are carefully managed.
In the past, OpsNow required navigating menus or referring to complex user guides. OpsNow Insight provides the information you want as soon as you ask a question in natural language, and it also recommends similar features if you don't have what you need, making it more intuitive and user-friendly.
Key features include:
- Cloud cost analysis and visualization.
- Resource usage monitoring.
- Cost optimization recommendations.
- Billing history overview.
- Real-time data analysis and insights.
OpsNow Insight quickly provides the information you need without complicated settings, and you can get the answers you need right away without having to go through menus. When users ask questions about what they need without having to go directly to the menu, they provide intuitive answers with charts, grids, and data descriptions.
Just look at the incident details screen and click the Logging Responder button.
There are notification delivery rules I've added in my personal settings. This function sends My Incident Alerts to users using AlertNow within the same company for a set period of time. (Customers who have received it can check who sent it to them in Personal Settings.)
In the personal settings, remove the escalation that is set by default when setting the notification method and specify the person in charge, and select only “Confirm and Close.” Then, notifications will only occur when Incident's confirmation and termination events are held.
AlertNow uses fixed IPs for closed network customers. Before registering the firewall, you can check the fixed IP by checking the IP of the Integration domain issued by AlertNow using the “nslookup” command.
The reference date for determining the same incident in an integration is 2 days. If the status value does not change within 2 days, the same incident will occur after 2 days of reference time.
I will talk about how to handle status values between AlertNow and customers.
1-way is a one-sided notification from AlertNow to the customer, and 2-way allows the target customer to change the status value of Incident when an alert occurs.
Up to 20 pieces are possible, and each staff member can repeat up to 9 times.
In personal settings, select the application condition as Urgency (urgency) in the notification rules, set the level of urgency using a comparison operator that matches the requirements, and then select the notification you want to apply to complete the settings.
There are two ways.
The first method is to use Standard Integration during integration to send the payload from the client to AlertNow according to the corresponding Json format, and the second method is to discuss integration plans with the AlertNow team.
There are no additional traffic costs using OpsNow Security.
You can check up to 3 compliances at once.
OpsNow Security's security score is an indicator showing the security level of the cloud system currently in operation by reflecting the score based on the importance of cloud resources and the severity of violated policies.
Since custom compliance policy options are provided, it is possible to support different compliance policies for each company.
You can send emails and integrate SIEM with 3rd party messaging solutions (web hooks, Google Work Space, MS Teams, etc.).
Actions from customer resources are not supported.
Host OS scans are not supported.
Customer data is stored by separating tenants and encrypted, and encryption technology is applied to all communication sections.
It is not possible to connect to the customer's DB.
Currently, only SaaS is supported.
We currently support AWS, Azure, and GCP, and the scope of support will continue to expand.
OpsNow provides immediate notifications and solutions when overbudgeting, unused resources, and undermanaged security groups are discovered so that issues can be identified quickly (AlertNow, you can receive two types of notifications via email).
Yes, it's possible. You can create a guide on how to improve each resource by combining the required policies provided by OpsNow.
It is a menu where you can easily create governance policies and rules that are essential for cloud operations, and perform compliance and inspection all at once.
It is a feature that allows users to set their own usage time for the desired resources.
You can control resources to be turned on or off at any time.
OpsNow provides a template report containing necessary information for each resource.
If the desired report is not available, a customized report function is also provided so that each user can directly include the required information.
Yes, it's possible. Users can receive notifications according to their desired status values for each Asset and Cost menu. For more powerful notification functions, check AlertNow products separately.
To register an account for cloud services such as Amazon Web Services (AWS), Microsoft Azure (Azure), Google Cloud (GCP), and Naver Cloud (Ncloud), you can register at the following two locations.
1) When registering as a member, refer to the cloud account registration guide to register an account
2) Register an account on the Settings > Cloud Accounts > Account Registration page
For more details, please refer to the user guide provided when logging in, which provides detailed step-by-step instructions.
* You must first log in to view the user guide.
※ However, Naver Cloud only supports general enterprise service account registration.
You can add up to the basic number of cloud accounts provided in each plan at no additional charge. If you add more cloud accounts than the built-in number, additional charges will be automatically paid as follows.
[If you have a monthly subscription]
If you add a cloud account, the usage fee for each cloud account is calculated per day and automatically paid immediately. At this time, the increase is calculated by applying the number of days remaining from the date the cloud account was added until the next subscription payment date. After the date you added the subscription, it will be automatically paid in addition to the existing subscription fee from the date you added it.
[For prepaid subscriptions]
If you add the number of cloud accounts, the number of days remaining in the contract period is calculated and billed at the daily rate per cloud account.
The cloud services supported by each service are as follows.
— Asset: AWS, Azure, GCP, Ncloud, OCI
— Cost: AWS, Azure, GCP, Ncloud, OCI
— Governance: AWS, Azure, GCP
— DevOS: AWS, Azure, GCP, Ncloud, OCI
— Security: AWS, Azure, GCP
You can change your subscription plan through our sales team.
Click [Contact Us] > [Product/Service Inquiries] at the top of the website to leave your requests and questions.
Our customer service support team will contact you shortly to help you change your subscription plan.
[Automatic monthly payment]
It is a method of paying the usage fee in advance every month. A monthly plan consists of a subscription plan or per-user pricing, and the subscription automatically renews on the monthly end date if you don't cancel the subscription.
[1-year prepaid subscription]
It is a method of paying the usage fee for 1 year in advance each year. If you don't cancel your subscription, your subscription will automatically renew at the end of the 1-year period.
[3-year prepaid subscription]
It is a method of prepayment for 3 years of use. If you don't cancel your subscription, your subscription will automatically renew at the end of the 3-year period.
(An advance notice will be given when the expiration date is nearing.)
Your personal data will be deleted as soon as you cancel your subscription. Other data such as cloud resources, costs, and security check results is stored for up to 3 months.
Also, after canceling and unsubscribing, it is not possible to restore data for the previous subscription period.
Value Added Tax (VAT) is charged separately for each subscription fee for each plan.
You can check the final amount including VAT on the amount to be paid page during the subscription process.
If you want to change the payment date that your monthly bill is paid, you can change it by selecting a different payment date by clicking [Change payment date] in the Settings > Subscriptions menu.
— Default payment date: 20th of each month
— Changeable payment dates: 15th, 20th, 25th
Admin users can edit subscription payment information or change subscription plans.
You can also perform account management tasks such as changing notification settings, managing user rights, and checking security settings.
Security posture (Security Posture) is a term that refers to the security state of the cloud, such as the current level of security or compliance compliance.
At Gartner, Cloud Security Posture Management (Cloud Security Posture Management) Continuous cloud security improvement and adaptation process to reduce the chance of successful attacksIt is defined as (a continuous process of cloud security improvement and reduction to reduce the risk of a successful attack).
In the service routing function, enter the desired pattern, such as Summary or Metric Name, and then set the routing target to “Unspecified”.
In this pattern, the notification pattern is specified, but the notification does not appear because there is no routing target.
Normally, if the same incident is not terminated until 2 days after the same incident is determined, an alert will not be generated, and it will be generated 2 days later.
Since the status value remains about which Euro Incident could not be generated in the alert, it is possible to determine by that status value.
AWS integrations supported by AlertNow include CloudWatch and EventBridge. After connecting this to SNS, you must add an Integration URL to SNS to link with AWS.
AWS has a different payload for each resource, so it is impossible to determine the payload of every resource. Since AlertNow extracts data by wrapping the payload one more time with SNS, you must connect to SNS when linking with AWS.
By default, AlertNow's voice calls are international calls. This is because every country has a different carrier. A voice call may not arrive if it is treated as foreign spam by the carrier at the destination of the voice call.
Each time Voice Call is set as a notification method in personal settings, the emergency level may also be set, so it is necessary to check whether that setting is set.
It is repeated up to 20 times. After termination, notifications are sent to all respondents.
It is available in Open API format. If necessary, you can request an x-api-key from the AlertNow service team and use it after it has been issued.
Data is collected by dividing the collection cycle into 15 minutes, 1 hour, and 3 hours according to the product weights used to calculate the security score.
For key resources, the violation history is updated every 15 minutes.
IoTOps workflows support SQL-based tasks, and you can set various conditions such as Switch (branch based on conditions), Conditions (determine the next task based on previous task results), and Dependent (check the dependency of the previous task).
In addition, sub-processes are supported through Sub Process, and pre- and post-actions can be specified in case of failure, enabling more flexible workflow management.
You can check the workflow execution history in the Workflow > Workflow Instance menu in the IoTOps Service Portal.
You can check the task status and time required for each workflow, and on the execution screen, you can manage the workflow using various functions such as checking logs and execution (Run, Run Forward, Run Backward) for each task.
You can set various rules based on specific protocol topics through SQL queries.
Notifications are supported via email, Slack, Telegram, and AlertNow, and you can send desired messages to other topics through the republish function.
Notification events that occurred after the rule was executed can be viewed in the IoTOps Service Portal - Notification menu.
Here, you can check information such as message content, topic, and execution time, and you can check data sent to other topics to Republic on the IoTOps Service Portal - Data Management > Protocol Table.
IoTOps provides the ability to simultaneously operate multiple dashboards created by BI tools by registering them in the Service Portal menu. tooth
Each dashboard can be easily accessed at a glance through.
It consists of a SaaS plan and a Hosted plan. Both plans are billed monthly.
You can monitor the status of all managed infrastructure resources including Node, VM, Storage, and Network.
