Freshservice allows businesses to build a great IT team at a small cost. Staff members can respond to IT inquiries through the self-service portal and service catalog and make IT service requests with just a few clicks. IT agents can systematically and efficiently resolve IT issues through powerful ticket management. The automation feature realizes seamless automation of work processes which allows you to automatically assign tickets, set priorities, and integrate with other services. Moreover, you can manage tasks of all IT teams including integration with more than 3,000 external solutions, IT asset detection and management.