Omnichannel Helpdesk


Omnichannel Helpdesk Freshdesk allows businesses to provide customer support via all channels including phone calls, emails, chats, social media and self-service portals. Added by powerful automation, reporting, analysis and cooperation features, Omnichannel Helpdesk helps you provide premium user experiences to customers.

Product Features

Use various customer support channels such as phone calls, emails, chats and social media in one platform. The chatbot and self-service portal that help customers find out the solution themselves reduce response time of agents. Moreover, the powerful automation feature reduces repetitive tasks and allows agents to focus more on helping customers, thus increasing efficiency of the service. In addition to this, various features including knowledge-based responses, integration of more than 3,000 external solutions and APIs along with affordable prices, intuitive UI/UX and 24/7 customer support allow you to achieve desired ROI faster.

Main Features

Inquiry Ticket Management
Omnichannel Support

Customer Stories

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